NEOGOV · 10 hours ago
Guest Services Associate - Seasonal School Group Greeter
Little Rock, AR
Full-time
Onsite
New Grad, Entry Level
$13.50/hr - $13.50/hrNEOGOV is seeking a Guest Services Associate to provide quality customer service to patrons of the Little Rock Zoo. The role involves greeting guests, answering inquiries, and assisting with admissions and group check-ins.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides membership program information and sell memberships
Answers guest inquiries related to daily activities, directions, and other guest concerns
Answers phone, takes reservations and payments by phone, answers questions
Utilize Point of Sale for admission sales, membership sales, cash handling, Credit Card Processing, verifying ID and valid memberships
Assist with set up and offer staff support for catered functions and events as needed
Cross-trained to offer support to ride operators and school group ambassadors
Greet guests as they arrive at the Little Rock Zoo and answer general questions related to group arrival, zoo policies, and daily activities
Direct guest to the appropriate entrance/ group waiting area
Assist with directing school busses and ensuring they park in the designated spots for safe loading and unloading
Identify group leader, explain group check-in process, accurately count group in, and take payment
Assist with set up and offer staff support for catered functions and events as needed
Cross-trained to offer support to admission associates and ride operators
Inspect carousel/train hourly to ensure all parts are in working condition
Reports all maintenance needs to the Guest Services manager(s) on duty
Assists small children on carousel horses/train seats
Receives money, tokens, and coupons from guests
Ensures that all height requirements are followed according to the Dept. of Labor guidelines
Maintains a level of safety & awareness for the guests riding the carousel/train
Cleans all train cars, carousel horses, chariots, and platform
Turns on approved music at the beginning of the shift and ensures it is playing throughout the day
Assist with set up and offer staff support for catered functions and events as needed
Cross-trained to offer support to admission associates and school group ambassadors
Qualification
Required
Must be able to work in various weather conditions
Certain positions require workers to be at least 21
Must be able to work different shifts, weekends, evenings and special events
Are you at least 18 years old?
Do you have experience in a customer service capacity, i.e. conflict resolution, handling complaints, providing assistance and information?
Are you willing and able to work weekends and holidays? (NOTE: The Zoo is open everyday except Thanksgiving, Christmas, and New Year's Day)
Are you willing and able to work standing up for extended periods of time?
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase