Upstate Medical University · 19 hours ago
Ambassador Team Leader
Syracuse-Auburn Area
Full-time
Onsite
Mid Level
3+ years expUpstate Medical University is seeking an Ambassador Team Leader to provide day-to-day leadership and supervision of Ambassadors. The role involves maintaining staffing levels, recruiting and training staff, and ensuring excellent customer service while overseeing various administrative responsibilities.
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Responsibilities
Provide day-to-day leadership and direct supervision of Ambassadors
Maintain consistent staffing levels; recruit, hire and train all staff
Provide coaching and counseling as needed
Complete probationary reports, yearly evaluations and conduct individual meetings if employee is not performing well
Hold monthly staff meetings and monthly one-on-one meetings
Oversees the completion of EPIC WQs
Ensures all patient signatures keep policies, procedures and cheat sheets up to date
Liaison for meetings with internal departments that interact with Ambassadors
Maintain work schedule per union guidelines and coordinate time off for employees
Act as a leader providing positive reinforcement to employees
Ensure smooth visitor clearance and sign-in process
Ensure staff are providing excellent customer service and that staff are completing patient signatures who are in-house from Missing Signs WQ
Responsible for overseeing way-finding and escorting of patients
Qualification
Required
Associates degree and three (3) years relevant administrative experience (preferably in a hospital or healthcare related setting) or equivalent combination of education and experience required
Strong communication skills, ability to handle multiple priorities, excellent customer service skills and the ability to work with diverse patient populations in a stressful environment required
Prior supervisory experience required
Preferred
Experience working in a healthcare setting
Company
Upstate Medical University
The State University of New York Health Science Center at Syracuse encompasses a College of Medicine
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
William G. Veit
Assistant vice president for internal audit and enterprise risk management
Recent News
Central New York Business Journal
2025-12-25
Central New York Business Journal
2025-11-05
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