OPENLANE · 3 hours ago
Claims Collection Agent - Mesa, AZ
Mesa, AZ
Full-time
Hybrid
New Grad, Entry LevelOPENLANE is a technology company that creates a digital marketplace for used vehicles. They are seeking a Claims Collection Agent responsible for managing and recovering amounts due for damage claims and outstanding accounts through effective communication and negotiation with customers.
AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale
Responsibilities
Monitor and manage a portfolio of overdue accounts
Contact customers through phone calls, emails, or letters to collect overdue payments
Negotiate payment plans and settlements with customers to recover outstanding balances
Address customer inquiries and provide accurate information regarding their account status
Collect and manage insurance payments and follow through with the insurance companies until payment is received
Document all interactions with customers and update account records accordingly
Maintain professional and courteous communication while handling difficult or sensitive conversations
Provide exceptional customer service while managing challenging situations
Foster positive relationships with carriers to facilitate open communication and cooperation
Provide support to carriers while demonstrating empathy and understanding in every interaction
Qualification
Required
High School Diploma or GED
Exceptional problem-solving skills
Strong verbal and written communication skills
Organizational skills and attention to detail
Strong customer relations and negotiation skills
Preferred
Collections/Customer Service experience
Automotive industry experience
Benefits
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Company
OPENLANE
OPENLANE is an online auction company for automotive dealers to buy and sell wholesale vehicles.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Meritech Capital Partners
2011-08-15Acquired
2008-12-31Series Unknown· $10M
2008-05-27Series Unknown· $25M
Leadership Team
Peter Kelly
Chief Executive Officer
Recent News
2026-01-20
2025-11-19
2025-11-12
Company data provided by crunchbase