Axiom Path · 1 day ago
End User Support Specialist #3527590
Charlotte, NC, US
Full-time
Hybrid
New Grad, Entry LevelAxiom Path is seeking an End User Support Specialist to join their End User Computing Services team. This entry-level position is responsible for providing desktop and end-user support, ensuring compliance with security and policy standards, and contributing to a positive end-user experience.
AdviceBusiness DevelopmentInformation ServicesInformation Technology
Responsibilities
Provide in-person or remote desktop/end-user support services for company employees, manufacturing computer systems, and warehouse operations systems
Performs installation of hardware and software as needed by the end users or as directed by the End User Computing leadership team
Provides support to and trains users in the use of the company's IT solutions and services
Monitors and maintains system availability and stability
Prepares and maintains documentation for end-user training as well as network documentation used by the End User Computing team
Performs other duties as assigned, including:
Windows Server administration
Network service administration
Provides support to and trains users in local area network usage, device and peripheral usage including endpoints, mobile devices, manufacturing floor systems, warehouse operations systems, scanners, telephony, and AV solutions
Responds to maintenance/service incidents and requests submitted by the end-user community
Participates as a resource on projects as tasks are assigned to them
Acts as smart hands to support the following Infrastructure Services activities
Qualification
Required
Working knowledge of endpoint devices (PC'S, Macs, Mobile Devices - IOS & Android), Active Directory, Microsoft Windows Desktop operating systems and Server editions
Troubleshooting of PC'S, mechanical logic and network infrastructure
Outstanding customer service
Must achieve A+ Certification within 12 months of accepting the position
Must achieve ITIL Foundation Certification within 18 months of accepting the position
Must achieve Azure Fundamentals certification within 18 months of accepting the position
Associate degree required
Preferred
Bachelor's Degree preferred
Company
Axiom Path
Axiom Path is a consulting company that helps in staffing & advisory services along with talent extension and data science services.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jordan Crowther
Managing Partner
Recent News
Company data provided by crunchbase