Biograph · 1 day ago
IT Engineer
San Mateo, CA, US
Full-time
Hybrid
Mid Level
$105K/yr - $135K/yr
3+ years expBiograph is a company dedicated to enhancing human healthspan and lifespan, and they are seeking an IT Engineer to manage their technology operations. The role involves providing end-user support, systems administration, and leading IT projects to improve operational efficiency in a healthcare environment.
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Responsibilities
Serve as the primary point of contact for IT inquiries, delivering high-touch, in-person support at our San Mateo clinic
Resolve help desk requests from remote teammates via Slack, email, and phone
Escalate complex issues to senior team members or external vendors as appropriate
Maintain and expand our IT knowledge base to improve self-service and AI-assisted ticket deflection
Administer and maintain our core tooling stack: Okta, Google Workspace, Kandji (Iru), Meraki, CrowdStrike, Slack, Apple Business Manager, 1Password, Zoom, KnowBe4, Level.io, Veeam, HubSpot, Verkada, and Active Directory
Execute employee onboarding/offboarding workflows via Okta; provision and configure laptops
Maintain IT asset inventory and lifecycle tracking
Lead or contribute to IT projects spanning security, infrastructure, and operational efficiency
Collaborate cross-functionally to evaluate, pilot, and implement new technology solutions
Automate repetitive workflows using scripts (PowerShell, Bash) or low-code platforms (Make.com, n8n)
Qualification
Required
3–5+ years of hands-on IT support experience
Deep proficiency with macOS and Windows endpoints
Experience administering identity platforms (Okta, Entra ID, or similar) and MDM solutions (Kandji, Jamf, Intune)
Solid understanding of networking fundamentals and experience with Meraki or equivalent
Exceptional customer service instincts—you default to empathy and clear communication
Strong organizational skills with meticulous attention to detail
Self-directed: comfortable operating independently with minimal oversight
Preferred
Exposure to Windows Server, Hyper-V, or Linux administration
Familiarity with HIPAA compliance requirements and healthcare IT environments
Experience with ticketing/CRM systems (HubSpot, Linear, Zendesk, etc.)
Scripting or automation experience (PowerShell, Bash, Python, or workflow tools)
Previous experience in a startup or high-growth environment
Benefits
Equity in an early stage company
Medical, dental, and vision insurance
401(k)
Paid maternity / paternity leave
Unlimited PTO
Biograph Membership
Company
Biograph
A privacy-forward storytelling app
2-10 employees
Funding
Current Stage
Early StageLeadership Team
AJ Greenberg
Co-Founder
Aaron Greenberg, PhD
Co-Founder
Company data provided by crunchbase