Paylocity · 2 months ago
Technical Operations Support Specialist I - ACA
Schaumburg, IL, US
Full-time
Onsite
Entry Level
$45K/yr - $60K/yr
3+ years expPaylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Technical Operations Support Specialist I is responsible for delivering high-quality technical support for Paylocity’s applications, troubleshooting complex client issues, and collaborating with internal teams to enhance software performance.
Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware
Responsibilities
Provide technical support by troubleshooting software and hardware issues using remote tools
Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution
Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests
Document all interactions, through the entire life cycle, and identify recurring issues or trends
Collaborate with internal teams to resolve complex issues and improve software performance
Share knowledge and support team learning across the organization
Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data
Communicate clearly with both technical and non-technical users
Represent the team in client interactions, events, and meetings
Effectively switch between multiple communication and tracking systems
Remain flexible to business needs, including varying shifts and project support
Continuously build expertise in applications and help ensure quality and performance standards are met
Qualification
Required
3+ years' experience in a customer service role; experience in a help desk/technical support role
Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP
Strong oral and written communication
PC hardware/software experience including installation, maintenance, and training end users
Ability to learn new software and desire to continue learning
Ability to analyze data for high-level problem resolution
Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools
Must have strong mathematical skills for report calculations, accruals, General Ledger, etc
Prior experience with payroll concepts
Preferred
Experience in a help desk/technical support role
Experience with Lean Six Sigma
Experience with journal entries and Accounts Payable
Understanding of cost and labor allocations
SQL Basic Knowledge
Experience with General Ledger Concepts/Accounting/reconciling journal entries
Experience with Paylocity's Payroll product
SQL and HML Basic Knowledge
Experience testing and validating calculations, reports, and system configurations
Minimum of 1 year of payroll experience
Experience with direct communications up to the C-Suite level
1-3 years payroll experience
Understanding HR&P tax set ups and impact on filings
Benefits
Medical
Dental
Vision
Life
Disability
401(k) match
Perks that support you, your family, and your finances
Career development
Company
Paylocity
Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions.
5001-10000 employees
H1B Sponsorship
Paylocity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (22)
2022 (29)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Adams Street Partners
2014-03-19IPO
2008-05-16Series Unknown· $10M
Leadership Team
Toby Williams
President & CEO, Board Director
Holly Fulp
Deputy CFO and Chief Strategy Officer
Recent News
2026-01-19
2025-11-10
Company data provided by crunchbase