HP · 1 week ago
Customer Support Representative
All Cities, Florida, United States of America
Full-time
Onsite
Entry, Mid Level
$22/hr - $28/hr
2+ years expHP is a leading technology company that is seeking a Customer Support Representative to deliver tailored post-sales software services. The role involves responding to customer queries, troubleshooting IT infrastructure problems, and maintaining high customer satisfaction through effective support and issue resolution.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment
Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols
Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems
Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information
Uses proactive monitoring procedures and tools to identify problem prevention opportunities
Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking
Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement
Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data
Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients
Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision
Qualification
Required
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment
Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols
Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems
Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information
Uses proactive monitoring procedures and tools to identify problem prevention opportunities
Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking
Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement
Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data
Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients
Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Anneliese Leasure
President, Imaging, Printing and Solutions
Recent News
Silicon Republic
2026-02-05
2026-02-05
2026-02-04
Company data provided by crunchbase