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Ultimate Staffing · 5 days ago

Customer Service Retention Representatives

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

$23/hr - $24/hr

Ultimate Staffing Services is actively seeking dedicated Customer Service Representatives to join their client's Retention Team. This role focuses on delivering exceptional customer service while developing strategies to maintain customer loyalty and satisfaction.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Responsibilities

Answer phones and emails promptly to assist customers with their inquiries

Respond to customer questions and concerns, ensuring a satisfactory resolution

Manage escalations effectively, ensuring issues are resolved in a timely manner

Develop and implement plans to retain customers, focusing on customer satisfaction and loyalty

Qualification

Customer service experienceCommunication skillsProblem-solving skillsTeam collaborationEmail proficiencyPhone systems proficiency

Required

Previous experience in customer service and/or call center preferred

Excellent communication skills, both verbal and written

Strong problem-solving skills and the ability to manage escalations effectively

Ability to work collaboratively within a team environment

Proficient in using email and phone systems to communicate with customers

Company

Ultimate Staffing

Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.

Founded in 1994

Orange, California, USA

501-1000 employees

http://www.ultimatestaffing.com/

Funding

Current Stage

Late Stage

Leadership Team

Lisa Marez

Partnership Director

Company data provided by crunchbase