Mixpanel · 17 hours ago
Customer Success Digital Programs Manager
United States
Full-time
Remote
Mid Level
3+ years expMixpanel is an event analytics platform that helps organizations make data-driven decisions. They are seeking a detail-oriented Digital Programs Manager to design and manage digital programs that enhance customer experience and engagement.
AnalyticsMobile AppsSaaSWeb Apps
Responsibilities
Support the execution of Mixpanel’s digital Customer Experience (CX) strategy for scaled customers, helping deliver consistent, valuable experiences across the customer lifecycle
Build, launch, and manage digital programs for core customer journeys such as onboarding, product adoption, lifecycle engagement, and renewal readiness
Execute digital campaigns across channels (email, in-app, Slack, webinars, etc.) to drive product adoption and ongoing engagement
Monitor program performance and customer engagement metrics; run tests and iterate to improve outcomes like adoption, retention, and CSAT
Help automate and improve operational workflows that enable Customer Success Architects to work more efficiently, including identifying risk signals and engagement triggers
Create and maintain clear documentation, playbooks, and SOPs for repeatable digital customer programs
Partner closely with Customer Success, Product, Sales, Marketing, and Operations teams to gather requirements and ensure smooth execution of programs
Collaborate with data and ops partners to support customer segmentation, data quality, and targeting for digital outreach
Track and report on key program metrics and operational KPIs, sharing insights and learnings with stakeholders
Stay curious about digital CX best practices, tools, and trends, and contribute ideas for continuous improvement
Qualification
Required
3–5 years of experience in Program Management, Customer Success Operations, Digital Success, Lifecycle Marketing, or a related role (B2B SaaS experience preferred)
Hands-on experience building and running digital programs that influence customer adoption, engagement, or retention
Strong execution and organizational skills, with experience managing multiple programs or initiatives at once
Experience working with CRM systems, customer success platforms, and/or marketing automation tools
Comfort working with data to evaluate program performance and make informed improvements
Strong written and verbal communication skills
A collaborative mindset and the ability to work cross-functionally
A growth mindset and eagerness to learn new tools, systems, and customer use cases
Preferred
Exposure to Mixpanel or similar analytics tools, and familiarity with analytics concepts such as events, properties, and dashboards
Experience configuring workflows, automations, or customer journeys in CS or marketing tools
Basic experience with SQL or data analysis to pull and validate customer data
Familiarity with SaaS customer lifecycle best practices across different customer segments or industries
Benefits
Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Company
Mixpanel
Mixpanel turns data into decisions with analytics that simplify insights, guide decisions, and measure product and marketing impact.
201-500 employees
H1B Sponsorship
Mixpanel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (12)
2023 (10)
2022 (22)
2021 (6)
2020 (12)
Funding
Current Stage
Growth StageTotal Funding
$277.01MKey Investors
Bain Capital Tech OpportunitiesAndreessen Horowitz
2021-11-15Series C· $200M
2014-12-18Series B· $65M
2012-05-10Series A· $10.25M
Leadership Team
Jen Taylor
Chief Executive Officer
Anya Pratskevich
Product Marketing Lead
Recent News
2025-12-03
2025-12-02
Company data provided by crunchbase