Lenovo · 13 hours ago
Service Engagement Manager
North Carolina, United States
Full-time
Hybrid
Mid Level
3+ years expLenovo is a global technology powerhouse focused on delivering Smarter Technology for All. As a Service Engagement Manager, you will serve as a trusted advisor to clients, ensuring effective communication and coordination of service activities while continuously improving service delivery processes.
ComputerConsumer ElectronicsElectronicsHardwareMobileWearables
Responsibilities
Ensures effective ownership, communication, coordination, and facilitation of service activities between the client and support teams, account teams, and field service personnel
Acts as a single point of contact for customer escalations and owns the coordination and oversight to problem solving efforts between clients, Support engineers, field service personnel, software support, investigation, and analysis of product problems
Identifies and leads continuous improvement activities in support of client or internal business processes
Analyzes client inventory to validate entitlement, installation location, and service parts stocking
Compiles, analyzes, and interprets statistical data and trends relating to service level and operational effectiveness. Provides reports to customer on a regular basis
Qualification
Required
3-5 years experience in IT, Customer Service, Field Tech, or Account Management
Bachelors Degree (Computer Science, Business or related field)
General understanding of IT infrastructure and technology
Knowledge of customer service practices
Proficient in Microsoft office programs (specifically Excel and PowerPoint)
Preferred
Excellent communication, presentation, and interpersonal skills
Ability to effectively interact and communicate with customers, often in challenging situations
Excellent organizational skills, must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment
Ability to build effective virtual teams and drive results through others in a complex cross-functional organization required
Company
Lenovo
Lenovo Group is a computer technology company that manufactures personal computers, smartphones, televisions, and wearable devices.
10001+ employees
H1B Sponsorship
Lenovo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (52)
2023 (75)
2022 (82)
2021 (58)
2020 (67)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Alat
2025-01-08Post Ipo Debt· $2B
2024-04-01Post Ipo Debt· $500M
2017-10-03Post Ipo Equity· $500M
Leadership Team
Yang Yuanqing
Chairman & CEO
Greg Huff
CTO, CSO, and SVP of Development, Quality, and Customer Care, Infrastructure Solutions Group
Recent News
2026-01-25
2026-01-25
Livemint.com
2026-01-24
Company data provided by crunchbase