TEKsystems · 21 hours ago
Service Analyst
Troy, MI
Contract
Onsite
New Grad, Entry Level
$17/hr - $19/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. The Service Analyst role involves high-volume outreach to former customers, managing service tickets, scheduling technicians, and providing front counter support to ensure customer needs are met efficiently.
Information Technology
Responsibilities
Make ~50 outbound calls/day to former customers across 24 locations (working 2–3 locations at a time) to follow up on service needs, order status, or post‑install questions
Monitor service tickets constantly, acknowledge new requests quickly so customers know their issue is being handled, and keep tickets moving to resolution
Book and coordinate service technicians, prioritizing routes so a tech can complete as many jobs in one area per day (efficient clustering)
When needed, warm‑transfer customers to the right internal team (e.g., warranty, billing, sales) for specialized help
Assist walk‑in customers and address their needs on the spot
Understand the company’s window products (features, warranty basics, common issues) to answer routine questions and set expectations
Work from assigned task lists, adapt to cyclical busy periods, and put in occasional evenings/weekends to meet deadlines
Qualification
Required
Make ~50 outbound calls/day to former customers across 24 locations (working 2–3 locations at a time) to follow up on service needs, order status, or post‑install questions
Monitor service tickets constantly, acknowledge new requests quickly so customers know their issue is being handled, and keep tickets moving to resolution
Book and coordinate service technicians, prioritizing routes so a tech can complete as many jobs in one area per day (efficient clustering)
When needed, warm‑transfer customers to the right internal team (e.g., warranty, billing, sales) for specialized help
Assist walk‑in customers and address their needs on the spot
Understand the company's window products (features, warranty basics, common issues) to answer routine questions and set expectations
Work from assigned task lists, adapt to cyclical busy periods, and put in occasional evenings/weekends to meet deadlines
On-site Monday - Friday
8am-5pm
Entry level position
This is a Contract to Hire position based out of TROY, MI
The pay range for this position is $17.00 - $19.00/hr
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase