Service Manager jobs in United States
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Lawn Squad · 19 hours ago

Service Manager

positionCleveland, OH
timeFull-time
remoteOnsite
seniorityMid Level

Lawn Squad is a company that has been serving the local community for over 20 years, specializing in various aspects of lawn care. The Service Manager is responsible for managing production and service, cultivating customer relationships, and overseeing a team of service technicians to ensure high-quality service delivery.

CommercialConsumerLandscaping
Hiring Manager
Nicole C.
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Responsibilities

Personnel Management and Development
Safety training and ODA regulation adherence
Regularly evaluate the effectiveness and efficiency of the materials and equipment used
Check Calibration/ Usage Rates used by technicians
Develop procedures to minimize customer complaints
Verify proper application techniques
Inspection and quality reporting
Monitor inventory of products
Vehicle and Equipment Management
Customer Communication
Diagnose and provide solutions to customer complaints
Urgent Resolution of Customer Issues
Customer Service Resolution/ Enhancement Recommendations
Provide personalized, superior customer service to EVERY Weed Pro client
New Customer Growth/Customer Retention
Responsible for achieving personal sales goals
Educate and train staff on how to recommend add-on sales
Be proactive and educate the technician

Qualification

Pesticide knowledgeLawn care experienceCustomer service experienceForklift CertificationBasic computer knowledgeODA license

Required

High school diploma or general education degree (GED)
Valid driver's license
Be willing to work Monday through Saturday
Previous lawn care or landscape experience is required
Pesticide and turf knowledge
Be willing to work in various weather conditions (we do not do snow or ice removal)
Must have basic computer knowledge
Be able to lift 50 lbs. or more
Able to work at a fast-paced and results oriented environment
Ability to comprehend and follow procedural manuals, work instructions, and software manuals

Preferred

State of Ohio ODA license a plus
Forklift Certification is a plus
Customer service experience is preferred

Company

Lawn Squad

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Join the movement towards helping homeowners love their lawns with Lawn Squad's franchise opportunity.
dateFounded in 2000
location
Sheffield Lake, Ohio, USA
people-size11-50 employees
web-link
https://www.weed-pro.com

Funding

Current Stage
Early Stage
Total Funding
unknown
2023-04-04Acquired
Company data provided by crunchbase