Infotree Global Solutions · 14 hours ago
AV Support Technician
San Francisco, CA
Contract
Onsite
Senior Level
5+ years expInfotree Global Solutions is seeking an AV Support Technician to manage, maintain, and troubleshoot AV infrastructure in physical and remote offices. The role involves ensuring the seamless operation of conference rooms and event spaces while driving process improvements and providing innovative AV solutions.
Human ResourcesStaffing AgencyTechnical Support
Responsibilities
Coordinate end-to-end AV support (on-site and remote), ensuring reliable operation of: Conference room systems (Google Meet, Zoom, Logitech conferencing equipment, & Q-SYS)
Audio and video equipment, projectors, displays, and digital signage
Event-based AV livestream needs (All Hands meetings, webinars, town halls, and overall corporate events)
Design, implement, and maintain AV and IT support processes, including regular audits and performance optimizations
Collaborate with cross-functional teams (IT, Facilities, Events, Workplace Operations) to deliver high-impact solutions for large meetings and events
Manage complex troubleshooting for AV hardware including Chrome, Logitech and Q-SYS modules and services
Assist running live in-office broadcasting events and be able to move between audio, video, and graphics operator roles, while in communication with SFHQ team members
Operate, maintain, and upkeep of live events equipment (Q-SYS ecosystem, LED wall displays, confidence monitors, projectors, PTZ cameras, G-Meet chromebox, Mac Minis, presentation clickers, & speaker timers)
Manage AV-related software for end-users and oversee the deployment, upgrades, and maintenance of AV systems to minimize downtime
Respond to and resolve escalated AV and IT support requests through the Helpdesk system, ensuring high levels of customer satisfaction
Support remote and hybrid workers by ensuring reliable AV and video conferencing experiences
Maintain and track AV hardware inventory, making recommendations for future upgrades or replacements
Ensure the proper deployment and support of AV-related software for end-users
Traveling to other sites both domestic and international dependent on business needs Highly organized individual responsible for maintaining and creating meticulously managed/clean spaces. (Storage room, AV Booth, etc.)
Qualification
Required
5+ years of experience in IT and/or AV support, including senior-level troubleshooting and project leadership
Advanced knowledge of audio-visual equipment troubleshooting (cameras, microphones, amplifiers, displays, AV-over-IP systems)
Expertise with enterprise conference room technologies (Zoom Rooms, Google Meet, Crestron, Q-SYS, or equivalent)
Strong understanding of networking concepts (switches, routers, WiFi, VLANs) and how they impact AV system performance
Hands-on experience managing Apple products using enterprise tools (JAMF, or similar)
Advanced troubleshooting experience with macOS, Apple hardware, and peripherals
Experience with ticketing and workflow management systems (JIRA Service Desk, Confluence, or similar)
Excellent leadership, collaboration, and mentoring abilities
Strong multitasking and organizational skills, with the ability to manage multiple large projects
Ability to lift and handle heavy AV equipment (50+ lbs) as needed for installations and maintenance
Previous experience assisting with corporate events or large-scale meetings
Skilled in navigating corporate tech environments and workflows with ease and efficiency
Company
Infotree Global Solutions
Infotree Global Solutions is a talent management company specializing in staffing and payroll solutions.
1001-5000 employees
H1B Sponsorship
Infotree Global Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (11)
2022 (17)
2021 (16)
2020 (19)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kingswood Capital Management
2025-02-20Private Equity
Leadership Team
Matt Milano
Chief Executive Officer
Klaus Geiser
Chief Financial Officer
Recent News
Company data provided by crunchbase