JLL · 6 hours ago
Team Lead Business Support Operations
Belen, CRI
Full-time
Onsite
Mid, Senior Level
3+ years expJLL empowers you to shape a brighter way, and they are seeking a Team Lead for Business Support Operations to drive technology implementation and process standardization across the Americas. This role involves leading business operations strategies, overseeing technology onboarding, and managing cross-functional teams to ensure client satisfaction and data quality.
CommercialReal Estate
Responsibilities
Lead the development and execution of business operations strategies aligned with JLL's objectives and client requirements for Project Delivery Services
Oversee technology onboarding and training for business partners on JLL's Project Management Information System and client-specific platforms
Manage cross-functional virtual teams, conducting performance evaluations, career development planning, and resource allocation
Serve as primary point of contact for business operations escalations and technology adoption matters
Monitor and maintain system data quality, liaising with account teams to correct errors and uphold standards
Lead reporting and compliance activities, including account health checks, KPI analysis, and reporting coordination
Drive continuous improvement initiatives based on lessons learned and stakeholder feedback
Qualification
Required
Bachelor's degree in Business Administration, Project Management, or related field
3-5 years of experience in business operations or technology implementation, with proven team leadership experience
Advanced English level
Advanced proficiency in project management systems, SalesForce, Oval, Work planner, Excel, Power BI, and collaboration platforms
Experience with operational framework development and document management
Proven ability in cross-cultural communication and virtual team management
Exceptional attention to accuracy and process integrity
Preferred
Experience in business services or consulting environments
Knowledge of Agile methodologies and frameworks
Project management certifications (PMP, CAPM, Agile)
Background in commercial real estate
Experience with CRM systems and proposal management
Experience managing teams across multiple time zones
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase