BSA · 1 week ago
Software Support Specialist
Bath, MI, US
Full-time
Hybrid
New Grad, Entry LevelBS&A Software is a leading software organization dedicated to providing cutting-edge solutions to local governments and utility districts. The role of Enterprise Software Support Specialist involves providing professional support for BS&A Software’s applications, establishing relationships with customers, troubleshooting issues, and driving resolutions to enhance customer service.
Facility ManagementJanitorial ServiceLandscapingLaundry and Dry-cleaning
Responsibilities
Successfully completing the 6-month to 9-month onboarding process, as determined by your manager
Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees
Asking a progressive series of questions to determine the customer’s needs and providing a quality solution
Efficiently relaying technical/procedural concepts, tailored to the customer’s level of expertise
Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions
Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities
Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service
Continuing to learn the team’s suite of applications
Converting and balancing data (if applicable)
Working with the Quality Assurance team to troubleshoot issues
Testing developer changes to ensure accuracy
Taking on individual projects
Qualification
Required
Proven experience in technical support or similar customer-focused role
Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers
Strong understanding of procedural concepts and the ability to efficiently relay them to customers
Ability to maintain composure and confidence in unfamiliar situations
Ability to manage stress and anxiety levels in complex and fast paced environments
Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment
Ability to work well with other company staff members to support the company's growth plan
Preferred
Familiarity with enterprise software solutions
Benefits
Highly competitive compensation and benefit package
Company
BSA
Türkiye’nin önemli markalarına hizmet veren BSA Şirketler Grubu, temizlik, çamaşırhane hizmetleri, teknik bakım ve onarım, peyzaj, ofis destek, personel tedariki, bordro hizmetleri ve yönetim danışmanlığı gibi kurumların asli faaliyetlerinin dışında kalan ve outsource edilebilen hizmetlerine yönelik profesyonel çözümler sunmaktadır.
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase