Caesars Entertainment · 10 hours ago
Slots Supervisor- Slots-Full Time (Harrah's Ak-Chin Casino)
Maricopa, AZ
Full-time
Onsite
Entry, Mid Level
1+ years expCaesars Entertainment is a leading company in the gaming and hospitality industry, and they are seeking a Slots Supervisor to oversee daily Slot and Keno floor operations. The role involves monitoring team performance, handling employee and guest concerns, and ensuring compliance with company policies and regulations.
Food and Beverage
Responsibilities
Responsible for interviewing, training, and selecting employees for the department
Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed
Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner
Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures
Responsible for planning, supervising and monitoring the work of the team members in assigned area(s)
Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities
Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate
Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction
Completes daily personnel assignments and reassigns personnel on floor based on business volume
Provide feedback from the slot floor to upper-management to provide superior customer service
Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction
Exercises appropriate discretion in identifying situations that require management attention
Ability to handle & secure keys within department guidelines
Adheres to regulatory, departmental and company policies
Responsible for casino operations on an assigned shift
Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
Other duties as assigned
Qualification
Required
High school diploma, G.E.D. is required
Must possess strong supervisory and leadership skills
Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required
Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required
Must be flexible and able to work all shifts as needed
Must project professionalism and possess excellent verbal and written communication skills
Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills
Must have knowledge of ten key and computer skills
Ability to handle & secure keys within department guidelines
Must possess strong money handling and documentation skills
Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations
Must be able to get along with co-workers and work as a team across departments and levels of management
Must be able to read, write, speak and understand English
Must present a well-groomed appearance
Must be able to maneuver to all areas of the casino
Must be able to lift up to 40 pounds
Must be willing to assist in keeping the casino clean
Must be willing to approach and converse with strangers
Must be able to bend, reach, kneel, twist and grip items
Must be able to walk and be on feet for long periods of time
Must have sense of urgency and keep up with fast-paced business practices
Must be able to work calmly and professionally in stressful situations
Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust
Must be able to respond to visual and aural cues
Preferred
Minimum 1-2 years previous experience in either Slots or Keno preferred
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase