DePelchin Children's Center · 9 hours ago
IT Technical Support Analyst
Houston, TX
Full-time
Onsite
Mid Level
3+ years expDePelchin Children’s Center is seeking an IT Technical Support Analyst to provide network infrastructure support and technical assistance to end users across all locations. The role involves managing help desk operations, supporting hardware and software installations, and ensuring effective communication with vendors to resolve technical issues.
AdviceChild CareHealth CareParenting
Responsibilities
Provide level-2 and level-3 support functions related to hardware, telephones, and all Agency-approved software
Provide individual end user support and installation/upgrades of hardware and software for all Agency computers
Provide server, backup and network support for LAN, WAN and AD-server environments as well as Internet and Intranet functions for all locations
Provide desktop/mobile telephone and communication systems problem solving and support, including setup and upgrades of devices for all locations
Function as a liaison between the Agency vendor(s) to resolve all systems and communications problems internally and externally
Make recommendations of purchases for hardware, software, and equipment necessary to maintain adequate system availability and inventory
Maintain the skill level necessary to grow with the needs of the organization related to hardware, software, and other technology trends
Manage timely completion and communication of all assigned help desk tickets to end users, fellow IT staff and supervisor including proper documentation of work completed with issue resolution
Report known or discovered theft, abuse, or misuse of any agency technology resources to Director of Information Technology and Business Processes
Propose and assist in implementation of proactive solutions to problems to streamline efficiencies or meet end user needs
Respond to requests for technical assistance in person, via phone and electronically
Administer help desk software, redirect problems to correct resource, identify and escalate situations requiring urgent attention and track/document requests and resolutions
Provide installation and upgrades of hardware and software for servers and workstations
Serve as liaison between organization and vendor(s) as needed to resolve all systems and communications problems internally and externally
Assist in the planning, design, installation, and maintenance of the network infrastructure
Continue to improve skills necessary to grow with changes in technology
Provide daily management of equipment inventory responsible to the IT Department
Qualification
Required
Two plus years of college or technical school training related to Information Technology/Information Systems. High School Diploma required. (Formal education may be substituted with relevant years of experience related to job functions and/or IT Certifications.)
Three (3) years' experience providing Microsoft Windows network and Windows 10 support
Three (3) years providing end user support, installation and repair of hardware and software. Preferably experience as help desk support level 2 or 3, including remote support
One (1) year experience with Active Directory domains
Two (2) years' experience installing and supporting Windows Server 2012/2016 and Windows 10 workstations
Two (2) years' experience with Windows based software, Microsoft Office 365 and Zoom
Two (2) years' experience working with LAN/WAN communications devices including routers, switches, wireless access points, firewalls and telephone services. Preferably Meraki
Advanced computer software and hardware knowledge and skills
Ability to troubleshoot a variety of computer problems
Ability to Interact with staff with a service orientation
Ability to stay organized while executing multiple projects
Ability to maintain professional, confidential work environment
Must have reliable personal transportation, valid Texas Driver License, current Auto Insurance
Company
DePelchin Children's Center
OUR VISION We envision a world in which every child is safe and healthy.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Houston Methodist Hospital
2022-06-02Grant
Leadership Team
Luke Blankenship
Senior Vice President, Human Resources and Compliance
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