Novant Health · 3 hours ago
Field Services Analyst Sr
Mount Pleasant, SC
Full-time
Onsite
Mid, Senior Level
3+ years expNovant Health is a healthcare organization that values compassion and teamwork. They are seeking a Senior Field Services Analyst who will provide expert technical support for end-user devices and mentor team members, ensuring exceptional patient experiences and compliance with security standards.
FitnessHealth CareHospitalMedical
Responsibilities
Provide expert-level support for corporate devices—including desktops, laptops, printers, and mobile devices—across multiple states and work settings (on-site, remote, and hybrid)
Deliver comprehensive, lifecycle-focused end-user device services to ensure team members can provide exceptional patient experiences
Diagnose and resolve complex hardware, software, and connectivity issues promptly
Maintain secure management of information systems throughout their lifecycle
Identify systems within area of responsibility and understand what sensitive data is stored, transmitted, or processed
Apply security principles of least privilege and least functionality
Recognize potential information security incidents and understand roles and responsibilities in incident response activities
Provide world-class customer service, focusing on: Understanding user needs, Providing the right solution the first time, Preventing issues proactively, Resolving problems quickly and effectively
Support all team members, whether on-site or working remotely, ensuring consistent, high-quality service
Serve as a senior technical resource and mentor to Analyst team members
Participate in project planning and execution to improve device performance, workflows, and user satisfaction
Qualification
Required
High School Diploma or GED, required
Three years of technical experience; or, an equivalent combination of education and experience, required
CompTIA A+, required
Strong organization skills
Ability to work under general supervision
Ability to work accurately in high-pressure situations
Ability to communicate both verbally and in writing with users of varying levels of education and experience
Must stay current with advances in computing technology
Manual dexterity to use computer keyboards
Must have reliable transportation
Ability to travel between campus buildings and to remote facilities as needed
Ability to handle on-call responsibilities as directed
An affinity for providing exceptional customer service and continuous improvement
Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas
Preferred
4 Year / Bachelors Degree, preferred
Experience working in healthcare information technology or a similarly complex environment
CompTIA Network+, Microsoft Certifications, preferred
Mobility to work in a standard office setting and to use standard office equipment, including a computer
Stamina to maintain attention to detail despite interruptions
Strength to lift and carry objects weighing up to 40 pounds
Company
Novant Health
Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals.
10001+ employees
H1B Sponsorship
Novant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (13)
2022 (10)
2021 (17)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Betsy Walsh
Senior Vice President Joint Partnerships
Andrea M. Areskog
Vice President, Corporate Strategy & Development
Recent News
2025-11-08
Sports Business Journal
2025-10-21
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