NextEra Energy Resources · 11 hours ago
Associate IT Technology Specialist
Palo, IA
Full-time
Onsite
New Grad, Entry Level
0+ years expNextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. This position is responsible for day-to-day IT infrastructure operational support, providing technical support for all end users and focusing on customer satisfaction.
EnergyEnvironmental EngineeringRenewable EnergySolar
No H1B
U.S. Citizen Only
Responsibilities
Provide (24x7x365) on-call support on a rotational basis
Contributes to the ongoing implementation of process improvements, automation, and leveraging AI to enhance the efficiency and delivery of IT Operations services
Uses ServiceNow capabilities such as reporting, dashboards, and ticketing system to analyze and communicate Operational activities and monitor SLA's
Serve as a subject matter expert in the areas of end user support and network infrastructure
Strategic and analytical mindset with strong problem-solving abilities
Demonstrated experience understanding infrastructure operations
Plan and deploy network infrastructure while proactively identifying and resolving potential issues before they impact operations
Perform complex troubleshooting and root cause analysis using advanced diagnostic tools and methodologies
Ability to multi-task projects with limited lead time in a critical environment
Participates in the implementation of network infrastructure, availability and change management
Advanced proficiency with desktop support, Microsoft Windows, Active Directory, macOS, iOS ecosystems, Tanium, ServiceNOW
Collaboration Technologies: Expert-level support for WebEx, Teams, Zoom, and AV Systems
Network Infrastructure: Deep understanding of TCP/IP, LAN, Wi-Fi, security protocols, and enterprise networking
Asset Management: Enterprise-level device lifecycle management and procurement processes
Ability to translate complex technical issues into clear simplified statements
Experience facilitating meetings and ability to align technology solutions with strategic business objectives
Understanding of corporate governance and risk management
Experience managing external vendors
Troubleshoots hardware, system, and application issues
Experience managing sensitive information with highest levels of discretion
Ability to self-lead and prioritize workstreams
Oversee activities with procurement, delivery of assets, and user integrations
Performs other job-related duties as assigned
Identifies new or trending issues, determines root causes, and quickly resolves the issues
Acts as a liaison between project and engineering teams and the ultimate customer
Coordinates, schedules, and performs the end-work required to implement projects
Provides Technology Café Associate support
Performs other job-related duties as assigned
Qualification
Required
High School Grad / GED
Bachelor's or Equivalent Experience
Experience: 0+ years
Provide (24x7x365) on-call support on a rotational basis
Contributes to the ongoing implementation of process improvements, automation, and leveraging AI to enhance the efficiency and delivery of IT Operations services
Uses ServiceNow capabilities such as reporting, dashboards, and ticketing system to analyze and communicate Operational activities and monitor SLA's
Serve as a subject matter expert in the areas of end user support and network infrastructure
Strategic and analytical mindset with strong problem-solving abilities
Demonstrated experience understanding infrastructure operations
Plan and deploy network infrastructure while proactively identifying and resolving potential issues before they impact operations
Perform complex troubleshooting and root cause analysis using advanced diagnostic tools and methodologies
Ability to multi-task projects with limited lead time in a critical environment
Participates in the implementation of network infrastructure, availability and change management
Advanced proficiency with desktop support, Microsoft Windows, Active Directory, macOS, iOS ecosystems, Tanium, ServiceNOW
Collaboration Technologies: Expert-level support for WebEx, Teams, Zoom, and AV Systems
Network Infrastructure: Deep understanding of TCP/IP, LAN, Wi-Fi, security protocols, and enterprise networking
Asset Management: Enterprise-level device lifecycle management and procurement processes
Ability to translate complex technical issues into clear simplified statements
Experience facilitating meetings and ability to align technology solutions with strategic business objectives
Understanding of corporate governance and risk management
Experience managing external vendors
Troubleshoots hardware, system, and application issues
Experience managing sensitive information with highest levels of discretion
Ability to self-lead and prioritize workstreams
Oversee activities with procurement, delivery of assets, and user integrations
Performs other job-related duties as assigned
Identifies new or trending issues, determines root causes, and quickly resolves the issues
Acts as a liaison between project and engineering teams and the ultimate customer
Coordinates, schedules, and performs the end-work required to implement projects
Provides Technology Café Associate support
Preferred
Bachelor's Degree
Benefits
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.
Company
NextEra Energy Resources
Nextera Energy Resources specializes in offering wind, solar, energy, nuclear and retail services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-02Acquired
Leadership Team
J
Jim Shandalov
National Vice President, Power Origination
Steve Birndorf
Director, Renewable Energy Consulting
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2026-01-12
2026-01-11
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