Kelly · 2 hours ago
Call Center Representative - California Residents Only
United States
Full-time
Remote
Entry Level
1+ years expKelly Services partners with top organizations to deliver specialized talent solutions. In this role, you'll be responsible for providing exceptional customer support, handling inbound and outbound calls, and documenting inquiries while maintaining compliance with privacy and confidentiality guidelines.
OutsourcingProfessional Services
Hiring Manager
Sharda Parsaram
Responsibilities
Respond to general to moderately complex inbound calls from members and providers
Troubleshoot issues and deliver accurate, timely responses
Use automated phone systems to answer and route calls appropriately
Make outbound calls when directed or as needed for follow‐up
Research inquiries and respond in line with service level agreements (SLAs)
Record detailed call notes using a CRM ticketing system
Resolve customer requests and document outcomes clearly and accurately
Use standard call‐center tools: telephone systems, email, web browsers
Assist callers in completing online applications
Report issues through an online reporting process
Maintain updated knowledge of program rules, policies, and regulations
Adhere to assigned schedules and attendance expectations
Maintain strict compliance with all privacy and confidentiality guidelines
Complete all required training
Collaborate with leadership and escalate calls when appropriate
Qualification
Required
High School diploma or equivalent (required)
At least 1 year of customer service experience (required)
Reliable internet connection: Minimum 60 Mbps download / 6 Mbps upload (speed test required)
Experience with computer software, CRM tools, and phone systems
Familiarity with help desk software
Strong problem‐solving skills and the ability to handle complex situations
Excellent verbal and written communication skills
Ability to work both independently and collaboratively
Benefits
Competitive compensation
Professional support
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase