Paylocity · 3 days ago
Executive Benefits Account Manager Ops
Rochester, NY
Full-time
Hybrid
Mid Level
$50K/yr - $93K/yr
3+ years expPaylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Executive Benefits Account Manager provides support to large revenue clients regarding benefits and technical issues, developing business relationships and ensuring client objectives are met with Paylocity's solutions.
Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware
Responsibilities
Provide professional, ethical, knowledgeable, and reliable service to clients
Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations
Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request
Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio
Must have or obtain in depth knowledge of Paylocity’s HR/PR, Benefits, EDI and Spending Accounts platforms in order to be able speak to their dependencies and resolve issues that can have impacts on each
Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary
Apply Critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our Benefits, EDI and Spending accounts products to solve the client’s request
The person must maintain expert-level knowledge of Paylocity’s benefits products and partnerships to ensure each client is realizing the maximum benefit of our systems
Assist with special projects as assigned
Work overtime as needed, especially during year-end
Other duties as assigned
Qualification
Required
Bachelor's degree or applicable client services/industry experience
Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
Computer skills, including Windows and MS Office programs required
Customer service focused
Strong communication and listening skills
Strong problem-solving/analytical ability
Strong mathematical aptitude
Team orientation
Time management
Ability to manage change
Dependability
Attention to detail
Preferred
Prior experience in project management or problem-solving preferred
Experience in a help desk environment or software support highly desirable
Self-starter with the ability to handle multiple projects at once
Excellent writing skills for business communications
Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved
Ability to work cross-functionally and build and maintain strong internal partnerships
Able to identify the strengths and weaknesses of solutions or approaches to problems
Able to deliver accurate information within required deadlines
Benefits
Medical
Dental
Vision
Life
Disability
401(k) match
Company
Paylocity
Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Adams Street Partners
2014-03-19IPO
2008-05-16Series Unknown· $10M
Leadership Team
Toby Williams
President & CEO, Board Director
Holly Fulp
Deputy CFO and Chief Strategy Officer
Recent News
2026-01-19
2025-11-10
Company data provided by crunchbase