First Community Bank · 19 hours ago
Retail Operations Specialist
Lexington, SC
Full-time
Onsite
Mid, Senior Level
5+ years expFirst Community Bank is seeking a Retail Operations Specialist to assist the Retail Program Manager in coordinating the operations of all retail banking offices. The role involves managing staff, providing technical support, conducting training, and ensuring compliance with policies and procedures.
BankingCommunitiesFinancial ServicesFinTech
Responsibilities
Responsible for management of Float Teller/CSR and Summer Teller staff
Monitor daily reports for all operations for banking offices, to include teller cash and branch cash limits for each office
Provide technical support with teller and CSR systems and assist Tellers and CSRs with core system issues during daily processing
Respond to inquiries related to policy and procedure from branch personnel
Support banking offices with branch equipment (TCRs, ITMs, cash discriminators, etc.). Work with Bank Security Officer to place service orders (equipment jams/malfunctions, combination changes, etc.)
Review policy and procedures manuals to ensure it is current. Consult with Technical Trainers and department managers for input on any possible issues with the manuals
Conduct training classes on a variety of topics. Specifically, product training, policy training and computer software training for new Tellers, Teller Supervisors and CSRs
Present various topics at Retail Banker, Office Manager, Teller Supervisor and CSR meetings
Travel to offices to assist when needed
Select or develop teaching materials such as training modules, tutorials, reference documents and self-study activities
Monitor reports on various topics to measure training needs (DEL, OnBoarding, Cash Limits, etc.)
Test current employees and new trainees on job knowledge to measure training progress and ensure employees keep current on their job knowledge
Prepare and send communication (newsletter, emails, etc.) to offices on needed topics
Back up Admin Switchboard
Qualification
Required
High School diploma and 5 years of banking experience, or an equivalent combination of education and experience
Proven problem resolution, conflict resolution, time management, and decision-making skills
Ability to analyze processes for efficiencies and/or improvements
Excellent customer service and interpersonal skills
Proficiency in using personal computers and office products (e.g., Word, Excel, Powerpoint); Experience with Excel is a must
Ability to motivate and generate enthusiasm among new and current employees
Effective oral and written communication skills, including presentation and technical writing skills
Ability to compute basic to moderately complex math calculations
Clear understanding of teller and CSR systems. Clear understanding of audit procedures
Proficient in using office programs (e.g., MS Excel, MS Word)
Must be able to travel as needed and upon request
Preferred
FIS Horizon XE and H360 Imaging experience preferred
Company
First Community Bank
Want to know what sets First Community apart from other places to work? It's simple: We treat you like family.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ann Robertson, CRCM, CRP, CBA
Senior Vice President/Chief Compliance Officer
Narin Seera CMB
Chief Mortgage Banking Officer
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