STERIS · 2 hours ago
Supervisor, Service Contracts and Inside Sales Support
Mentor, OH
Full-time
Onsite
Mid, Senior Level
$78K/yr - $101K/yr
5+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Supervisor, Service Contracts and Inside Sales Support will lead a team responsible for service agreement quoting, inside sales processes, and continuous operational improvement, ensuring customer satisfaction and operational excellence.
BiotechnologyHealth CareMedical Device
Responsibilities
Lead and support a contract inside sales team, ensuring goals for renewals, new contracts, profitability, and on‑time quote delivery are met
Strengthen and optimize the service contract quoting process and drive improvements using lean principles
Partner with strategic accounts, marketing, and cross‑functional teams to support growth initiatives and operational excellence
Review and refine contract terms and pricing to ensure compliance and accuracy
Train and develop new and current team members, fostering an engaging, collaborative, and high‑performance work environment
Generate and manage quotes for billable service or parts, conduct customer follow‑up, and identify upsell opportunities
Collaborate with service support and customer operations teams on contract activation, reporting accuracy, and monthly alignment meetings
Lead employee engagement initiatives that promote communication, collaboration, and retention
Qualification
Required
Associate's degree in Business or related field required OR 9 years of relevant experience in lieu of degree
Minimum 5 years of business experience, including inside sales or service support experience
Minimum of 3 years of supervisory or team‑lead experience required
Strong communication and presentation skills; comfortable working with all levels of the organization
Ability to coach and develop talent, solve problems quickly, and make data‑guided decisions
Highly organized, able to manage multiple priorities, and committed to delivering excellent customer and team support
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
Preferred
Bachelor's degree preferred
Experience with Lean/continuous improvement methodologies preferred
Benefits
Base Salary + Incentive Compensation Program
Extenisve Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
Opportunities for Advancement in a Stable Long-Term Career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
GlobeNewswire
2026-01-22
2025-11-05
Company data provided by crunchbase