City of Fulton · 1 day ago
Customer Service Rep I
Fulton, MO
Full-time
Onsite
New Grad, Entry LevelThe City of Fulton is seeking a Customer Service Rep I to provide customer service by processing payments for utility services. The role involves generating work orders, updating customer accounts, and responding to inquiries while ensuring accuracy and timeliness in all tasks.
AssociationGovernmentNon Profit
Responsibilities
Generates work orders relating to customer requests for utility service, assuring for accuracy, completeness and timeliness
Updates customer accounts from completed work orders assuring for accuracy, completeness and timeliness and maintains files in an orderly fashion
Receives and applies customer payments for utilities and other miscellaneous receipts assuring for accuracy, completeness and timeliness
Investigates and responds to customer inquiries assuring accuracy, completeness and timeliness
Reviews customer service requests for accuracy, completeness, and timeliness and maintains files in an orderly fashion
Reviews meter readings and billing register assuring for completeness and accuracy
Provides back-up for other staff people as needed assuring for professionalism and thoroughness
Attends training and other outside seminars as approved
Deals with the public and internal staff in a professional and courteous manner
Responds to requests by immediate supervisor in an accurate, complete and timely manner
Performs all duties assuring compliance with established City codes, ordinances and policies and other applicable laws and regulations
Coordinates duties with coworkers to cover absences
Maintains an awareness of safety issues assuring for compliance with all safety procedures
Qualification
Required
Customer Service experience
Strong written and verbal communication skills
High level of discretion, judgment, and professionalism
Benefits
Health, dental, and vision insurance at no cost for the employee
15 paid holidays
Earn up to 20 vacation days
48 hours sick leave
5 days paid family leave per year
Company
City of Fulton
City of Fulton offers municipal services like utilities, parks, and financial administration.
Founded in 1859
51-200 employees
Funding
Current Stage
Growth StageRecent News
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