Chapel Hill Tire · 10 hours ago
Parts Coordinator - Workflow Wizard
Chapel Hill, NC
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $90K/yrChapel Hill Tire is dedicated to providing a supportive work environment focused on growth and teamwork. They are seeking a Service & Parts Coordinator to ensure efficient operations in their shops while delivering outstanding customer service.
AutomotiveManufacturingService Industry
Responsibilities
Serve as the connective link between technicians, service advisors, and vendors to keep the shop running efficiently
Coordinate parts sourcing, ordering, and delivery to ensure timely, accurate repairs
Support technicians and advisors by maintaining clear communication, complete repair documentation, and proper workflow organization
Build and maintain strong relationships with local suppliers to secure quality parts that meet our 3-year/36,000-mile warranty standards
Monitor inventory accuracy, process core returns, and help set optimal stock levels
Resolve parts and procurement challenges quickly to minimize repair delays
Participate in ongoing training and development to strengthen product knowledge and prepare for leadership growth
Develop accurate repair estimates using company pricing and technician input
Ensure parts availability, verify cost margins, and estimate repair completion times for service advisors
Review service paperwork to confirm all diagnostic time and repair details are properly documented
Minimize repair delays by proactively resolving parts availability or procurement issues
Establish and maintain strong relationships with local suppliers for non-stock parts
Match customer needs with appropriate services and products to maximize satisfaction and sales
Enter all used parts into the system for accurate inventory management and invoicing
Tag and process all cores from remanufactured product jobs properly
Collaborate with technicians and shop staff to maintain effective communication and workflow
Monitor and report on inventory levels, assisting in setting optimal stock quantities
Perform monthly physical inventory checks to ensure accuracy with system records
Complete ongoing supplier training and maintain all required certifications
Qualification
Required
Must meet or exceed standards set by the industry recognized trade organizations
High School diploma or GED required
Knowledge of the automotive and parts industry is necessary
Valid Driver's license required
Ability to exercise excellent communication, organization, time management and listening skills in English
Technologically savvy, with the ability to maneuver through websites to gather quote information
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with all types of situations that might arise
Ability to manage priorities and be able to adapt to meet the diverse needs of our customers
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
An above-average mathematical mind
Preferred
Spanish-English bilingual is nice-to-have but not required
Familiarity with parts ordering systems preferred, but experience with other types of customer service and retail software is also great
Benefits
Unlimited paid training & certifications
No nights, weekends, or holidays (We are Mon-Fri 8-5!)
Paid Time Off & paid holidays & bereavement leave
Health, Dental, Vision, ST & LT Disability, FSA & more elective benefits to choose!
401K company match & profit sharing
Company-paid life insurance & paid parental leave
Uniforms provided
In house leadership development programs with room to grow in a values-driven company
Company
Chapel Hill Tire
Since 1953, Chapel Hill Tire has offered passionate, efficient car care service to help you get in, out, and on with your life.
Founded in 1953
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase