Performance Home Medical · 17 hours ago
Clinical Sales Liaison
Seattle, WA
Full-time
Onsite
Entry, Mid Level
1+ years expPerformance Home Medical has been a leader in providing quality products and services since 1995. The Clinical Sales Liaison serves as an on-site vital link between healthcare providers, patients, and the organization, ensuring seamless transitions of care by promoting home medical equipment and respiratory services.
Health CareMedicalPersonal HealthTherapeutics
Hiring Manager
Liberty Garcia
Responsibilities
Routinely assists the Sales, Account Receivable Team and Customer Service Team obtain patient chart notes and documentation needed to meet insurance plans coverage criteria
Attend PHM Sales Team meetings to remain current on the needs of the team and PHM
Presents PHM and self in a professional and ethical manner to enhance trust and professional organizational image within the medical & community at large
Works after hours as needed
Deliver and set-up PAP Therapy equipment as needed
Maintains a high level of knowledge on all respiratory and other equipment provided by PHM, equipment troubleshooting, equipment options, insurance coverage guidelines, contract provisions, and PHM process. Acts as a “resource” for customers, referral sources and the local community providing updated & standard information as requested and through periodic in-service education
Effectively follows up & communicates with customers and referral sources as needed and requested to assure quality service and resolution of any concerns identified or perceived
Follows all insurance guidelines, company policies and procedures, and regulatory requirements to assure good customer service, maintenance of accreditation status, regulatory compliance and assure clear communication of financial and process expectations with customers
Work well within a team setting
Willing to be flexible in the daily routine to ensure all referrals and patients receive their equipment in a timely manner
Qualification
Required
A bachelor's or associate degree (B.A./B.S.) from an accredited college or university is preferred
One to three years of relevant experience and/or training
Prior experience and knowledge in home medical equipment and respiratory services is highly desirable
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to work effectively with little supervision
Good verbal and written communication skills
Ability to understand & follow organizational policy & procedure
Ability to learn and communicate features and benefits of a variety of products and services
Competence and confidence to present a professional image in meeting with medical professionals
Ability to meet deadlines/established timelines
Detail oriented and able to work under pressure
Possess good people skills and able to follow up
Must be organized and detailed
Must be able to assist in resolving customer service issues
Valid State Driver's license & vehicle insurance in residing state
If medical professional, the current license in residing state
Company
Performance Home Medical
Performance Home Medical (PHM) is a leading provider of therapies for patients with Obstructive Sleep Apnea, COPD, and other complex respiratory diseases.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$55M2024-11-11Private Equity· $55M
Leadership Team
Larry Mastrovich
Chief Executive Officer
Company data provided by crunchbase