Hot Topic · 17 hours ago
Internet Fulfillment Supervisor
Riverside, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $72K/yr
2+ years expHot Topic is seeking an Internet Fulfillment Supervisor for their Riverside Distribution Center. This role is critical in overseeing online order fulfillment and ensuring operational efficiency within the distribution center.
ApparelE-CommerceFashionLifestyleMusicRetail
Responsibilities
Supervise the development and performance of 20+ associates, including daily operational procedures
Conduct training classes and provide instruction for associates
Handle all customer service-related issues and e-mails in a timely and efficient manner
Plan, coordinate and assist with the daily operational workflow to achieve maximum productivity and positive customer experience
Monitor process accuracy as compared to established goals and coaches/recognizes associates accordingly
Supervise the reconciliation of cycle counts as well as annual physical inventories
Create an environment of teamwork, collaboration and open communication
Understand and manage all safety procedures and ensure safe work practices are followed and maintained
Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day-to-day work plan
Conduct Observations daily to provide coaching and feedback to associates
Makes adjustments as needed to meet deadlines & performs other job duties as required
Qualification
Required
High school diploma or GED equivalent required, college degree preferred
At least 2 years' experience in a fulfillment center or warehouse/distribution center supervising 20+ people
Ability to lead and develop people in a team environment
Solid knowledge in Excel, Microsoft Word, Outlook, and a computerized warehouse management system
Illustrates a dedication to meeting the requirements of internal and external customers, responding to all customer requests promptly and thoroughly
High communication skills, including the ability to work in a team environment, give honest, direct feedback, and solid verbal and written communicator
Preferred
College degree preferred
Wave planning experience a plus
Experience working with various Warehouse Management Systems. (i.e. Manhattan, Red Prairie, Highjump)
Familiarity with LEAN production work methods
Company
Hot Topic
Hot Topic is a retail store that offers music and pop culture licensed apparel, accessories, and gifts.
5001-10000 employees
H1B Sponsorship
Hot Topic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (12)
2023 (13)
2022 (9)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2013-03-07Acquired
Leadership Team
Steve Vranes
CEO
Michael Yerkes
Chief Operating Officer
Recent News
2025-10-17
Company data provided by crunchbase