Birlasoft · 1 day ago
Program Director
Philadelphia, PA
Full-time
Hybrid
Director/ExecutiveBirlasoft is a company focused on delivering business value in the BFSI industry. The Program Director is responsible for driving vertical growth, managing P&L, and maintaining client relationships while leading various strategic initiatives and service delivery efforts.
Software
Responsibilities
Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs
Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
Conducts monthly reviews on revenue margin, pipeline, utilization
Identify key parameters of improvement for vertical growth and margins
Lead and implement all cost related initiatives for VBUs and direct projects
Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
Identify opportunities for cross sell in the existing accounts
Co-own, support and propose new domain offerings/cross-sell to existing clients
Build Industry partnerships and come up with new offerings, solutions for the vertical
Support Sales and Delivery teams in proposal/solution development
Supporting onsite presales and customer presentations
Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
Exposure of long term planning and execution
Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
Decide delivery account structure for all accounts under the vertical
Responsible for the overall delivery of the vertical
Ensure smooth operations delivery and in alignment with agreed targets
Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
Drive change management with agility basis business needs
Proven record of initiating, establishing & delivering large programs in FPP / T&M model
Ensure vertical operating metrics are in line with target
Excellent People Management skills with strong ability to lead & mentor the team
Cascade vertical level goals to practice and account delivery teams
Manage performance, rewards, careers and appraisals for teams
Monitor overall vertical employee performance
Own operating plans and identify overall resourcing and project staffing requirements along with RMG
Bench management
Periodically review overall people operating plan and utilization
Identify capability gaps and build capability for around program management, project management
Identify and sign off training needs (internal/external) basis requirement
Identify training opportunities for enhanced productivity basis industry practices
Publish white-paper/articles
Qualification
Required
Hands-on experience in defining and implementing strategy programs in the area of business transformation
Define and optimize go-to market channels
Design the product and services
Increase customer life time value
Define service to delight customers
Optimize marketing spend
Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space
Domain experience in P& Insurance
Project, Program and Portfolio Management
Process Improvement
Change Management
Risk Management
Financial Reporting
Six Sigma
DMAIC
Agile
SCRUM
Lean
Account Management
Business Development
Quality Assurance
Business Analysis
Cloud Operation
Proven record of initiating, establishing & delivering large programs in FPP / T&M model
Excellent People Management skills with strong ability to lead & mentor the team
Manage performance, rewards, careers and appraisals for teams
Own operating plans and identify overall resourcing and project staffing requirements along with RMG
Identify capability gaps and build capability for around program management, project management
Identify and sign off training needs (internal/external) basis requirement
Identify training opportunities for enhanced productivity basis industry practices
Publish white-paper/articles
Preferred
Experience of working with US P&C Insurance clients
Company
Birlasoft
Founded in 1995, Birlasoft is a Global IT Services provider and part of the 150 year old, multi-billion dollar CK Birla Group.
Founded in 1995
10001+ employees
H1B Sponsorship
Birlasoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (195)
2024 (202)
2023 (180)
2022 (250)
2021 (259)
2020 (262)
Funding
Current Stage
Late StageLeadership Team
Angan Guha
MD & CEO
Komal Jain
Chief Executive Officer - Americas
Recent News
Business Standard India
2025-12-29
Hindu Business Line
2025-12-03
Business Standard India
2025-11-12
Company data provided by crunchbase