American Medical Response · 16 hours ago
Operations Supervisor
Alamogordo, NM
Full-time
Onsite
Mid Level
3+ years expAmerican Medical Response is a provider of emergency and patient relocation services. They are seeking an Operations Supervisor who will oversee day-to-day operations, including staffing, scheduling, and ensuring the maintenance of equipment and supplies.
Health CareTransportation
Responsibilities
Supervise, direct, and develop field staff to provide the highest possible level of patient care
Maintain quality field operations through daily contact, oversight, communication, and evaluation
Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel
Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results
Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service
Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery
Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids
Cover open shifts with appropriate employee assignments or by filling in as needed
Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment
Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis
Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible
Qualification
Required
Minimum 3 years of EMS field experience
High School Diploma or Equivalent (GED)
Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency
State EMT/Paramedic Certification
State Driver's License with driving record in compliance with GMR's Safety & Driving policy
BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications
Preferred
Prior FTO or other leadership/supervisory experience preferred
Company
American Medical Response
America’s leading provider of medical transportation, provides services in 40 states and the District of Columbia.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-08Acquired
Leadership Team
Edward Van Horne
President and CEO
Randy Strozyk
Dvisional COO
Recent News
2025-12-24
2025-11-19
2025-10-23
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