VEC · 8 hours ago
IT Operations Manager
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $190K/yr
8+ years expVEC is a leading construction technology services provider at the forefront of innovation in the construction industry. The IT Operations Manager is responsible for overseeing day-to-day IT service delivery, ensuring efficient end-user support, and managing IT operational processes to enhance productivity and compliance across the organization.
CADCivil EngineeringConstruction
Responsibilities
Run the IT support function: intake, triage, escalation, and resolution (onsite + remote), overseeing regional IT leads and desktop support staff
Establish and enforce SLAs, prioritization, ticket hygiene, and user communication practices
Drive root-cause analysis and permanent fixes for recurring issues
Own management, procurement, configuration, imaging, deployment, and refresh of laptops/PCs and peripherals (primarily US-based)
Standardize workstation builds for common role types (e.g., project delivery, VDC/technology, corporate)
Manage endpoint security, patching, and device compliance (Windows)
Own hardware inventory, asset tracking, warranty management, and disposal processes
Administer core productivity stack (e.g., Google Workspace/Microsoft 365, Slack, Zoom, file storage) in collaboration with system and IT administrators
Manage identity and access: SSO/MFA, provisioning/deprovisioning, role-based access, and least-privilege policies
Maintain software license allocation, renewals, and cost controls
Build onboarding/offboarding workflow with HR and hiring managers
Develop and maintain documentation, SOPs, and a self-service knowledge base
Implement automation where practical (device setup, access provisioning, software deployment)
Partner with security/compliance stakeholders to meet client and internal requirements
Implement controls (device encryption, MFA, logging, endpoint protection, access reviews)
Assist in audits, evidence collection, and policy enforcement as needed
Produce and manage dashboards on tickets, SLAs, device fleet health, access changes, and recurring pain points using HRM system
Identify trends and propose investments to reduce support load and risk
Qualification
Required
8+ years in IT operations / IT support leadership (or equivalent scope), ideally in a multi-site environment
Strong experience with endpoint management, identity/access, and SaaS administration
Demonstrated ability to build repeatable processes (onboarding/offboarding, device standards, ticket workflows)
Direct experience with Google Workspace applications and administration
Strong experience implementing and managing information security programs
Vendor management experience (Security, SaaS providers, hardware suppliers)
Clear communicator with high service orientation and strong follow-through
Comfortable operating hands-on while also building systems and structure
Preferred
Experience in AEC, engineering, construction, or project-based professional services
Familiarity with ERP / PSA systems and integrations (e.g. Deltek, Unanet)
Experience with MDM tooling (e.g., Intune, Jamf, Kandji) and SSO/IdP platforms (e.g., Okta, Azure AD/Entra ID, Google Cloud Identity)
Benefits
401(k) with company matching
Medical, dental, and vision insurance
Paid time off
Professional development assistance
Company
VEC
VEC offers BIM and VDC services to help clients plan, develop, and manage construction projects.
201-500 employees
H1B Sponsorship
VEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (2)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Shane Saltzgiver
Founder & CEO
Company data provided by crunchbase