MathWorks · 14 hours ago
Enterprise User Engagement Customer Success Specialist
Natick, MA
Full-time
Hybrid
Senior Level
$77K/yr - $123K/yr
6+ years expMathWorks is a company that values growth and inclusivity, and they are seeking an Enterprise User Engagement Customer Success Specialist to enhance customer outcomes from their Enterprise License. The role involves driving user engagement, onboarding new users, and maintaining long-term relationships with strategically important organizations.
AnalyticsDatabaseEducationEnterprise SoftwareSoftware
No H1B
U.S. Citizen Only
Responsibilities
Identify and onboard new users to increase awareness of the Enterprise License and promote effective use of MathWorks tools and training
Proactively prospect within accounts to uncover opportunities for expanding product usage and training adoption. Engage and qualify existing contacts to identify additional needs and coordinate follow‑up with Account Managers
Design and execute private customer events in collaboration with the account team, ensuring they are well‑planned, promoted, and aligned with customer goals
Develop tailored customer communications that support user engagement, reinforce key messages, and help guide users along their adoption journey
Execute targeted follow‑up activities with users—such as training recommendations, and personalized guidance—based on customer workflows and needs
Maintain accurate customer and activity data in Salesforce ensuring visibility for cross‑functional teams and supporting coordinated enterprise account strategies
Measure the effectiveness of user engagement activities, analyze outcomes, and identify opportunities to improve processes, messaging, and customer impact
Qualification
Required
A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required
Visa sponsorship will not be provided for this position
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction
Customer-facing experience, including prospecting and targeted outreach to users
Persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail
Strong time management and prioritization skills
Ability to work well both independently and collaboratively within cross‑functional account teams
Ability to analyze data and feedback
Proficiency in customer relationship management systems
Preferred
Experience working in a B2B, high-tech environment is a plus
Familiarity with MathWorks products and tools is a plus
Company
MathWorks
Mathworks is a producer of MATLAB, a program for data and statistical analysis.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeanne O'Keefe
Chief Financial Officer and Senior Vice President
Marcus Hatfield
Vice President of Corporate Development and Partner Programs
Recent News
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