Siemens Healthineers · 10 hours ago
Field Service Engineer HW - Cincinnati, OH
Schiller Park, IL
Full-time
Onsite
Entry, Mid Level
$58K/yr - $80K/yr
2+ years expSiemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. They are seeking a Field Service Engineer to perform technical tasks related to the service delivery of customer equipment, including troubleshooting, repairs, and preventative maintenance on designated VMS equipment.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives
Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures
Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills
Qualification
Required
Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field
Uses acquired job skills and company policies to complete assigned tasks
Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment
Sound knowledge of and professional technical experience with micro-computers/PC based systems
Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems
Identify and resolve simple imaging system defects
Performs routine maintenance, including major STBs
Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings
Minimum: HS Degree or Equivalent
Preferred
Associate degree, technical /vocational training or military experience with electronics and 2 – 5 years of related experience
Able to handle difficult customer situations including troubleshooting while the customer is observing
Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications
Experience Level with Business Tools: Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Anton Ebert
Technology Focus Topic Lead - Digital Twinning
Recent News
2026-01-21
Company data provided by crunchbase