Open Road Auto Group · 6 hours ago
Service Advisor / Writer
WAYNE, NJ
Full-time
Onsite
Entry, Mid Level
1+ years expOpen Road Auto Group is one of the largest automotive groups in the nation, specializing in providing in-demand vehicles and exceptional customer service. The Service Advisor role involves interacting with customers, identifying service needs, and ensuring a high-quality service experience while maintaining relationships with clients.
AutomotiveCustomer ServiceRetail
Responsibilities
Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order
Interact with customers to determine immediate service needs
Serve as a liaison between technicians and customers
Provide excellent customer service experience
Use a consultative approach to educate customers on services and products
Support center goals for service by generating:
High sales of services, parts, and accessories
Repeat new vehicle sales by providing a premium Aftersales experience for each client
Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
Write and verify accurate repair orders and include supporting documentation
Administer new and used vehicle warranty repairs in accordance with warranty specifications
Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery
Perform a consultative vehicle delivery with client when work is completed
Supervise cleaning and preparation of new and used vehicles
Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs
Meet requirements of state and federal law for automobile repair and consumer protection
Qualification
Required
Excellent communication skills and ability to be a team player
Ability to minimize and redirect customers frustrations
Technically knowledgeable, experienced, or trainable on product line
Outgoing and patient personality with good client relations ability
Professional appearance
Excellent communication capability
Strong organizational skills
1+ years of Service Advisor experience
Proven track record
Ability to supply CSI Reports and Productivity Reports
Meet requirements of state and federal law for automobile repair and consumer protection
Preferred
Technical certification a plus
Manufacturer certifications a plus
Benefits
Medical, Dental and Vision Plans
Vacation Time
Personal Time
Short and Long Term Disability
Life Insurance
401(k) Retirement Plan with employer match
Manufacturer Certifications
Leadership Training Programs
Vehicle Purchase Discounts
Wellness Initiatives
Volunteer Time
Company
Open Road Auto Group
Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase