Applied Fluid Power · 20 hours ago
Customer Sales & Service Representative
Jacksonville, FL
Full-time
Onsite
New Grad, Entry LevelApplied Fluid Power is a leading distributor and technical solutions provider in the fluid power industry. The Customer Sales & Service Representative role involves assisting customers with parts needs, providing sales support, and generating leads for outside sales while maintaining strong customer relationships.
Electrical DistributionElectronicsIndustrial
Responsibilities
Process customer orders and quotes for various products and value-added services through email or phone inquiries
Answer delivery inquiries, follow up on purchasing and receiving of a specific product, checking availability of stock, back-order status, vendor schedules, and shipping dates
Works from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, stock availability
Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs
Assist walk in customers on their product needs through identification, technical support and order processing
Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork
Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service
Able too efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer in organization systems
Will maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapports and satisfaction
Qualification
Required
Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders
Actively create new and add-on sales and generate leads for Outside Sales
Responsible for providing sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc. where fluid power is utilized
Experience in dealing with automation products, i.e. – actuators, air valves, compressors, and a mechanical background highly recommended
Process customer orders and quotes for various products and value-added services through email or phone inquiries
Answer delivery inquiries, follow up on purchasing and receiving of a specific product, checking availability of stock, back-order status, vendor schedules, and shipping dates
Works from worksheets, inventory lists, part number files and related information in order to assist customers
Gather information as to costs, discounts, stock availability
Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders
Investigate defects, damages, and incorrect shipments
Follow-up on status of in-house repairs
Assist walk in customers on their product needs through identification, technical support and order processing
Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork
Seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service
Able to efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer in organization systems
Maintain and develop good customer relationships
Continuously strive to develop and maintain customer rapports and satisfaction
Ability to learn and apply new information quickly
Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers
Must have a clear, pleasant and professional speaking voice for over the phone sales and communication
Experienced in telesales or outside sales, or a combination of the two
Product knowledge of fluid power products and repairs
Excellent interpersonal and communication abilities
Good negotiation and closing skills to drive sales
Establish and maintain professional interpersonal relationships with customers and other contacts
Provide a professional image over the phone
Solid organizational skills, including the ability to manage multiple competing priorities
Company
Applied Fluid Power
Applied Fluid Power provides power distribution services for engineering design, assembly, repair, and storeroom inventory management. It is a sub-organization of Mark Hydraulic.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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2025-12-11
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