Hunter Communications · 19 hours ago
Customer Experience Advocate
Central Point,OR,US
Full-time
Onsite
New Grad, Entry LevelHunter Communications is a company that fosters career growth through formal job training and strategic leadership development programs. They are seeking a Customer Experience Advocate to provide technical assistance and support to customers, ensuring efficient resolution of internet connectivity issues. The role involves direct interaction with customers, problem resolution, and maintaining detailed records of customer interactions.
Information TechnologyInternetTelecommunications
Responsibilities
Provide timely and accurate responses to customer inquiries, issues, and complaints via phone, email, chat, or other communication channels
Identify customer needs, troubleshoot problems, and find effective solutions to ensure customer satisfaction
Develop a deep understanding of the company's products or services to effectively address customer inquiries and provide relevant information
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, in the company's database or CRM system
Adhere to company policies, procedures, and service standards to ensure consistent and high-quality customer interactions
Handle escalated customer issues promptly and professionally, involving supervisors or specialized teams when necessary to ensure timely resolution
Communicate effectively and empathetically with customers to understand their needs, convey information clearly, and build rapport
Manage multiple customer interactions simultaneously while maintaining focus, accuracy, and professionalism
Collaborate with other customer service representatives, supervisors, and cross-functional teams to address complex customer issues and improve service delivery
Provide feedback and suggestions for process improvements, product enhancements, or training needs based on recurring customer issues or feedback
Ensure compliance with relevant regulations, such as data protection laws, and company policies related to customer interactions and data handling
Meet or exceed performance targets, such as response times, customer satisfaction scores, and resolution rates, as defined by the company
Participate in ongoing training sessions to stay updated on product knowledge, customer service best practices, and company policies
Maintain flexibility to work different shifts, including evenings, weekends, and holidays, to meet customer demand and ensure continuous service coverage
Uphold a professional demeanor and positive attitude in all interactions with customers, colleagues, and other stakeholders
Qualification
Required
High School Diploma or GED Certificate is required
Knowledge of computers, phones, and voice features with a solid understanding of basic telephony
Proficiency in Google Suite and Microsoft programs such as excel and word
Ability to multitask, effectively communicate, problem-solve, and achieve organizational goals
Strong networking concepts, internet technology familiarity, and hardware/software troubleshooting skills
Typing skills of 35 wpm or more
Attention to detail is critical in this role; you must have the ability to meticulously review and ensure the accuracy of customer accounts
Minimal physical effort under typical office conditions but must occasionally lift and/or move up to 25 lb
Ability to operate standard office equipment
Frequent sitting, talking, hearing and mental concentration for prolonged periods required
Use of hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
Specific vision requirements include close vision and the ability to adjust focus, ability to distinguish color in graphs, charts, etc
Must be able to communicate and be understood clearly
Hearing ability requirements include ability to interact with employees, the public, elected or appointed officials and outside organizations
Preferred
College Experience Recommended
Benefits
Fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program
Very generous vacation, sick, and holiday time off
A 401k program with a generous employer match
Numerous bonus opportunities
Company
Hunter Communications
Hunter Communications is a Telecommunications company that specializes in Information technology,Internet & Business service.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$8.22MKey Investors
California Advanced Series Fund
2025-12-10Acquired
2021-01-20Grant· $8.22M
Leadership Team
Michael Wynschenk
Chief Executive Officer
Sam Pauley
Chief Financial Officer
Recent News
AltAssets Private Equity News
2025-12-12
2025-12-10
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