The Cigna Group · 4 hours ago
Provider Command Center Representative - Customer Service Representative - Remote
United States
Full-time
Remote
New Grad, Entry Level
$17.75/hr - $19/hrThe Cigna Group is dedicated to improving the health and vitality of those they serve. They are seeking a Provider Command Center Representative who will be responsible for managing patient consultations, responding to customer service inquiries, and supporting medical providers. This role requires effective communication and multitasking skills within a fast-paced environment.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Schedule and reschedule phone or video consultations
Support the scheduling of appointments, including outreach to providers for availability
Coordinate language-specific phone or video consultations for non‑English‑speaking patients
Send escalated alert notifications to medical providers via text when provider coverage is low for state‑specific consultations
Monitor the PCC exception queue and on‑call waiting room to ensure patients are seen within 60 minutes, meeting MDLIVE SLAs
Respond to customer service emails—including general inquiries, contact requests, appointment requests, refund inquiries, and billing questions—within 30 minutes or less
Provide occasional support to the Inbound Call Center as needed
Answer the dedicated provider support line and assist providers with inquiries
Report system issues related to CSAdmin, the patient portal, or the provider portal to production support and submit Jira tickets as necessary
Qualification
Required
High School Diploma or GED required
Legacy MDLIVE Call Center customer service experience required
Experience with Health Service Specialist, (HSS) training required
Experience with CSAdmin system required
Exceptional attention to detail
Ability to work effectively in a fast‑paced environment
Strong multi‑tasking skills and ability to manage shifting priorities
Excellent verbal and written communication skills
Strong resolution and recovery capabilities
Resilience in adapting to ongoing business updates, training, and evolving responsibilities
Proficiency with Microsoft Word and Excel
Work schedule – Monday, Tuesday, Friday, Saturday & Sunday 12:30pm – 9:00pm EST. Wednesday and Thursdays are days off
The internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
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