Red Door Woodfired Grill · 20 hours ago
Leadership Team Service
Omaha, NE
Full-time
Onsite
Mid, Senior Level
2+ years expRed Door Woodfired Grill is preparing to open a new location in 2026 and is seeking a Service Manager to lead daily operations. The Service Manager will ensure that guest interactions reflect the restaurant's mission and maintain service standards while training and developing the front-of-house team.
Restaurants
Hiring Manager
Shannon Hayes, MA, SHRM-CP
Responsibilities
Lead daily FOH operations, including pre-shift meetings, service flow, and end-of-shift responsibilities
Model Red Door standards of professionalism, hospitality, and accountability on the floor
Train, coach, and develop servers, hosts, bartenders, and support staff to uphold service steps and brand expectations
Provide ongoing feedback and recognition to build confidence and maintain morale
Support recruiting, interviewing, and onboarding of new FOH team members
Foster a respectful, inclusive, and team-driven culture aligned with Red Door values
Actively engage with guests throughout the service to ensure a genuine connection and their complete satisfaction
Monitor pacing, table turns, and section rotation for optimal guest flow
Resolve guest concerns promptly and professionally, turning moments of recovery into lasting loyalty
Ensure service timing, table maintenance, and presentation meet Red Door standards
Maintain a visible leadership presence on the floor during peak business periods
Uphold a 'Leave Your Troubles at the Door' attitude—creating a welcoming, elevated environment for guests and team alike
Oversee daily service checklists, opening/closing duties, and cleanliness standards
Ensure that restrooms, entryways, and dining areas are always ready for guests
Support beverage execution by collaborating with bartenders on feature cocktails, wine service, and responsible alcohol standards
Manage cash handling, comps, voids, and daily reports accurately and responsibly
Communicate shift details, wins, and challenges to the leadership team through end-of-shift notes or recaps
Support inventory, ordering, and supply control as assigned by management
Partner closely with the Culinary Partner, Kitchen Manager, and BOH leadership to ensure seamless timing between front and back of house
Maintain proactive communication with the General Manager and Managing Partner regarding staffing, guest feedback, and operations
Contribute to leadership meetings and team initiatives focused on continuous improvement
Qualification
Required
Minimum 2–4 years of leadership experience in a full-service or upscale restaurant
Strong understanding of restaurant service, floor management, and guest relations
Availability to work a flexible schedule, including nights, weekends, and holidays
Ability to stand, walk, and move for extended periods and lift up to 40 pounds
Proven ability to lead teams, manage multiple priorities, and maintain composure under pressure
Must uphold all Red Door standards for appearance, professionalism, and hospitality
Benefits
Medical, Dental, Vision & Pharmacy Benefits
Company-provided Life Insurance & AD&D Insurance
Short-Term Disability
401(k) With Employer Match (age 21 & older)
Competitive pay + quarterly bonus
Paid Time Off
Business Casual Work Attire
Meal Discount
Company
Red Door Woodfired Grill
Red Door Grill is the best little upscale neighborhood joint in Kansas City.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Musil
Managing Partner
Neal Edwards
Managing Partner
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