BTC Bank · 1 day ago
IT Support Specialist I
Sedalia, MO
Full-time
Onsite
New Grad, Entry LevelBTC Bank is a community bank committed to personal customer service and supporting local communities. They are seeking an IT Support Specialist I responsible for solving complex IT problems, assisting with Helpdesk requests, and maintaining IT infrastructure under the guidance of the Chief Technology Officer.
BankingCommunitiesFinanceFinancial ServicesFinTech
Responsibilities
Assist with answering all Helpdesk calls and Helpdesk requests in a timely fashion; ensuring a callback on all calls regardless of outcome
Participate in 24/7 on-call after hours Helpdesk operator call rotation schedule
Assist the Chief Technology Officer with maintaining Active Directory, Group Policy, DNS, DHCP and Terminal Services
Assist the Chief Technology Officer in the installation of all PC hardware, operating systems, and application software
At the direction of the Chief Technology Officer, recognize break/fix resolutions and assign to the appropriate individuals
Maintain an inventory database of all information technology equipment and software
Maintain, encourage, and enforce company policy and information technology security policy as directed by the Chief Technology Officer
Communicate with the Chief Technology Officer regarding known, newly discovered, and past issues to facilitate the growth of the IT knowledge base
Maintain and develop ongoing documentation detailing recurring procedures, broken/fixed resolutions, and project documentation as assigned
At the direction of the Chief Technology Officer maintain and secure all current operating systems on servers and workstations. This includes researching and applying software updates, service packs, BIOS upgrades, hardware upgrades, and Network OS upgrades as assigned
The ideal candidate will have experience in developing and deploying maintenance tracking and update schedules
At the direction of the Chief Technology Officer, track, test and apply application updates as necessary
Travel to offsite locations for onsite Network maintenance
Utilize network monitoring stations to develop a proactive response to LAN/WAN outages
Other duties as assigned
Qualification
Required
College graduate in computer science, related field, or technical equivalent
Experience with Windows 10/11 Workstations and Windows Servers
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to lift and carry up to 50 pounds
Must be able to communicate effectively with others
Preferred
Experience with implementation of industry standards such as CIS/NIST preferred
Knowledge of batch and script writing preferred
Company
BTC Bank
BTC Bank is a community bank serving the people and businesses of Missouri and Iowa.
Founded in 1919
201-500 employees
H1B Sponsorship
BTC Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (5)
2022 (11)
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
W
Wendy Preston
Chief Financial Officer
Recent News
The Fayette Advertiser
2024-04-28
Sedalia Democrat
2024-04-28
Business Journals
2022-10-22
Company data provided by crunchbase