GN Group · 2 days ago
Consumer Relations Specialist
United States
Full-time
Remote
Entry Level
$19.89/hr - $21/hr
1+ years expGN Group is a leading medical device manufacturer focused on transforming lives through sound. The Consumer Relations Specialist will support a positive consumer experience by handling inquiries, providing referrals to hearing care professionals, and collaborating with various departments to resolve consumer issues.
AudioConsumer ElectronicsElectrical DistributionElectronicsHealth CareManufacturingTelecommunicationsWireless
Responsibilities
Handle consumer inquiries via phone and email regarding manufacturer policies and product information
Direct consumers to Hearing Care Professionals for answers to their inquiries as appropriate
Research inquiries by consumers regarding history of hearing aids, accessories, and parts
Perform outbound calls to consumers who require follow-up on inquiries
Provide referrals for Hearing Care Professional using company systems
Collaborate with local customer facing departments as necessary to resolve consumer issues and maintain positive customer relationships
Collaborate with international subsidiaries and approved ReSound distributors to help consumers identify Hearing Care Professionals outside the US
Document all consumer interactions in systems designated by the company
Projects as assigned
Qualification
Required
High school diploma or equivalent required
1 – 2 years proven customer service experience
Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email
Excellent communication skills, both verbal and written
Customer focused with strong interpersonal/soft skills
Excellent organizational skills with attention to detail and timely follow-through
Efficiently task manage while assisting consumers on a call
Proficiency with Microsoft Office applications. Able to learn new systems quickly
Preferred
Experience in effective de-escalation and call management in diverse situations
Ability to adapt and navigate through diverse customer personalities
Hearing aid manufacturing and/or industry experience
Working knowledge of Saleforce.com
Benefits
Generous Benefits including PTO and Paid Holidays
401k with Company match
Paid Parental Leave & Transition Back to Work Benefits
Company HSA Contributions
Free Hearing Aids for Family Members
Health insurance
A 401(k) plan
Paid time off
Paid holidays
Company
GN Group
GN Group is a Danish manufacturer of hearing instruments and audiological diagnostics equipment and headsets.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-06-28IPO
Leadership Team
Peter Karlstromer
President and CEO GN Group
Janne Jakobsen
Senior Vice President, Product Management
Recent News
GN Store Nord A/S
2025-11-06
GN Hearing Care Corporation (Jabra)
2025-11-05
Company data provided by crunchbase