AdventHealth · 9 hours ago
Associate IT Support Specialist
Bolingbrook, IL
Full-time
Onsite
Entry Level
$23.51/hr - $43.73/hr
1+ years expAdventHealth is a community-focused healthcare organization dedicated to uplifting individuals in body, mind, and spirit. The Associate IT Support Specialist is responsible for providing technical support and solutions to consumers, maintaining company devices, and ensuring compliance with service level agreements.
Health CareHospitalOnline Portals
Responsibilities
Communicates with consumers to provide solutions to technical problems
Supports audio-video technology at a basic level
References centralized AIT Field Operations knowledge bases
Performs basic level repairs for company devices
Works with designated information technology vendors for support
Meets the standard service level agreement (SLA) for incidents and requests
Leads projects and special initiatives within allotted timeframes
Follows and maintains AIT standard operating procedures for field operations
Performs preventive maintenance on authorized company devices
Works with enterprise AIT technical and business support teams as required
Installs consumer-based hardware and software on devices and operating systems
Provides detailed descriptions within internal service ticket system
Follows AIT standards for devices and software
Other duties as assigned
Qualification
Required
Basic working knowledge of various Internet Browsers
Familiarity with Microsoft Office suite
Familiarity with current Microsoft and Mac operating systems
Basic familiarity with device imaging processes
Basic knowledge of mobile devices hardware
Familiarity with projects and time tracking
Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision
Basic knowledge of workstation management software
Familiarity with common peripherals and accessories
Basic working knowledge of best IT security practices
Basic understanding of IT network hardware, software, and general concepts
High School Grad or Equiv
1+ experience in the desktop environment
CompTIA A+ Certification (COMPTIA-A+) OR
CompTIA Network+ OR
CompTIA CySA+ (Cybersecurity Analyst) OR
Cisco Certified Network Associate (CCNA) OR
AWS Certified Cloud Practitioner (AWS-CCP) OR
Certified in Cyber Security (ISC2 CC) OR
Microsoft 365 Certified: Endpoint Administrator Associate (ENDPOINT ADM) OR
Microsoft Certified: Fundamentals series (Cloud, Azure, AI, Data, Security etc.) (FUNDAMENTALS)
Preferred
Experience working in a Healthcare environment
Experience working in a consumer centric environment
Benefits
Medical, Dental, Vision Insurance
Life Insurance
Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Company
AdventHealth
AdventHealth is a nonprofit healthcare system providing whole-person care through hospitals, clinics, and virtual services.
501-1000 employees
H1B Sponsorship
AdventHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Florida Blue FoundationKentucky Opioid Abatement Advisory Commission
2025-09-15Grant
2023-10-05Grant· $0.25M
Leadership Team
Clifton Scott
COO Flagler | St. Johns Market
Bela Nand
Chief Medical Officer
Recent News
2026-01-24
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-19
2026-01-15
Company data provided by crunchbase