Michaels Stores · 19 hours ago
Manager - Total Retail Loss
Irving, TX
Full-time
Onsite
Senior Level
7+ years expMichaels Stores is a leading destination for creativity and celebration, operating over 1,300 stores across North America. The Manager - Total Retail Loss is responsible for designing and optimizing a loss-mitigation framework, analyzing various factors contributing to retail loss, and implementing strategies to protect profit margins and ensure inventory integrity.
EducationMarketplaceRetail
Responsibilities
Synthesize data from Point-of-Sale (POS), inventory management systems, and e-commerce platforms to pinpoint where profit erosion is occurring—whether through theft, administrative error, or process failure
Lead deep-dive audits into "High-Loss" categories to determine if loss is driven by vendor inaccuracy, logistics damage, or training gaps, and then implement systemic fixes to prevent recurrence
Translate complex TRL data into "Action Plans" for the field, providing them with the tools and training necessary to own their specific shrink metrics and safety protocols
Collaborate with the Merchants to improve product packaging/tagging and with the Supply Chain to secure the "last mile" of delivery, ensuring that every department understands its impact on the bottom line
Partner with executive stakeholders to safeguard the integrity of physical inventory. Architect and modernize the end-to-end inventory lifecycle by developing high-precision guidelines, real-time reporting, and automated reconciliation processes
Drive the evolution of the merchandise protection strategy beyond traditional physical deterrents. Integrate a multi-layered approach including RFID technology, IoT-enabled tracking, and high-security displays (e.g., electronic locking systems and "empty box" protocols) to balance security with a frictionless customer experience
Orchestrate enterprise-wide communication for Asset Protection initiatives, including safety awareness months, operational playbooks, and critical task updates. Ensure all messaging reinforces a culture of "Profit Protection" across the organization
Attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team
Manage performance and be a strong developer of talent and drive succession planning and talent development for areas of responsibility
Qualification
Required
Bachelor's Degree (Loss Prevention or related field) or equivalent experience
Wicklander Zulawski Certification
7-8 years in loss prevention
Preferred
LPC or LPQ Certification Preferred
Retail experience a plus
Benefits
Health insurance (medical, dental, and vision)
Paid time off
Tuition assistance
Generous employee discounts
Company
Michaels Stores
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$119.66M2021-03-03Acquired
2009-07-02Series Unknown· $119.66M
Leadership Team
Derek Hornsby
Executive Vice President, Chief Supply Chain Officer
Brynn Evanson
Chief Human Resources Officer
Recent News
2023-02-20
Company data provided by crunchbase