Southern Land Company · 18 hours ago
Service Technician
Garden City, NY
Full-time
Onsite
Entry, Mid Level
2+ years expSouthern Land Company is a national real estate development and construction firm seeking a full-time Service Technician to join their team in Philadelphia, PA. The role involves supporting the Service and Community Managers by performing various maintenance duties to enhance the value of the community and ensure apartments are market-ready.
Real Estate
Responsibilities
Complete assigned work orders generated from resident requests for service
Ensure routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements
Complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins. This includes completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
Monitor and replace lights and light bulbs as necessary
Repair and/or replace windows, latches, screens, hinges, sliding glass doors, shelves, smoke alarms, baseboards, mirrors, closet doors, ceiling fans, mini blinds, faucets, sink plugs, washers, holes in the walls, dry wall patching and repair, painting and hangs drapes
Repair all appliances and reports problems to Service Manager or Community Manager
Monitor and change locks and keys as necessary
Perform repairs to sinks and bathtubs, and minor repairs and replacement of bathroom tile
Move appliances, equipment, and furniture as needed in accordance with generally accepted safety precautions
Perform routine preventative maintenance on equipment
Handle make-readies in a timely manner as directed by Community Manager
Follow procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the community’s maintenance shop
Track inventory used, returning unused items to the established location, and notifying the Service Manager about re-ordering needs
Complete documentation and other paperwork timely and accurately so that service requests can be appropriately documented and tracked
Assist in maintaining the grounds, common areas, and amenities. Examples include picking up trash and debris, pressure-washing breezeways, and pool areas, performing general cleaning, and painting curbs and signage
Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required
Comply with company safety and risk-management policies by attending and participating in the community’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements
Report accidents and incidents promptly and accurately
Demonstrate customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency
Assist in conducting routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community to management
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility and reporting violations or infractions to appropriate individuals
Practice proper safety techniques in accordance with the company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, associate/guest/resident injuries or accidents, or other safety issues appropriately
Participate in on-going training by Service Manager and other resources as needed and/or required
Qualification
Required
Valid driver's license
Must be available to assist with after-hours emergency situations
Preferred to provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices
Knowledge of OSHA requirements
Knowledge of HVAC and Plumbing
Knowledge of energy mgmt. systems (EMS) or building automated system (BAS)
Knowledge of lighting, power systems, and energy consumption
Knowledge of communication and alarm systems
Knowledge of basic interior and exterior building maintenance
Availability for on-call rotation evenings and weekends as well as emergencies
This is a position which requires the Service Technician to frequently walk, stand and climb stairs in/around apartment homes, models, and properties
Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach
Ability to lift, move and carry up 25 lbs. regularly and on occasion up to 50 lbs. Finger dexterity is necessary
Possible exposure to changing weather conditions and chemical fumes
Must be reliable and present a positive, professional image and adhere to uniform and dress code
Proficiency in customer service and interpersonal communication skills to effectively interact with co-workers, residents, vendors, and other business contacts. Respond courteously to questions and requests and stay calm when addressing and resolving customer problems
Demonstrated ability to apply principles of logical thinking to define and correct problems
The ability to keep sensitive information highly confidential
Strong interpersonal skills, and the ability to deal professionally with residents, vendors, and co-workers on the phone, email and in person
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion
Ability to work independently, prioritize work and ask for further clarification when necessary
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events
2+ years of experience in property management maintenance or equivalent experience
Fair housing training (we can provide)
All certifications as required by State and Local jurisdictions required
High School diploma or equivalent
Benefits
Health
Vision
Dental
401k with a strong match
Paid time off
Company
Southern Land Company
Southern Land Company is a community developer focusing on the creation, design, and construction of retail, commercial and partment homes.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
T
Tim Downey
CEO
Recent News
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