State of Oregon · 10 hours ago
Public Benefits Specialist, Entry - Bilingual Required English/Spanish
Salem, OR
Full-time
Onsite
Entry Level
$3,705/mo - $4,833/mo
2+ years expThe Oregon Department of Human Services is seeking a Public Benefits Specialist Entry who will assist Oregonians in-person, supporting access to vital services through the Self-Sufficiency Program. This role involves providing customer service, resolving inquiries, and supporting the office's daily operations.
GovernmentNon ProfitPublic SafetySocial
No H1B
Responsibilities
Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department
Support the infrastructure of the office by supporting the day-to-day operation
Assist Oregonians in person, by phone or email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs
Assisting Oregonians through a trauma informed lens
Financial duties that include tracking, issuing, and accounting for all financial actions and requirements needed
Providing support for the business functions within the office
Qualification
Required
Bilingual in English & Spanish
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
An equivalent combination of education, training, and experience relative to the class concept
Experience supporting customers or clients by answering questions about programs, services, and individual cases
Experience providing timely, accurate information in a customer‑service environment
Proven ability to learn and apply new or updated policies, procedures, systems, and programs in daily work
Experience providing customer service serving a diverse clientele
Skilled in handling, collecting, and safeguarding confidential and sensitive information
Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools
Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
State of Oregon
Official LinkedIn page for the state of Oregon. Oregon is a state in the Pacific Northwest region of the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
William Wise
Chief Executive Officer
Kate Nass
Chief Financial Officer
Recent News
2025-05-04
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