Chobani · 19 hours ago
NYC Account Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$78K/yr - $96K/yr
2+ years expChobani, a food maker dedicated to making high-quality and nutritious food accessible, is seeking an NYC Account Manager. This role is essential for maintaining relationships with clients, providing support, training, and ensuring high-quality coffee programs for various establishments in New York City.
Food and BeverageFood ProcessingManufacturing
Responsibilities
Respond to client inquiries and internal requests by identifying client concerns, researching issues and troubleshooting, working with appropriate departments to develop a resolution, and communicating an action plan to client and appropriate personnel promptly
Anticipate and proactively take charge of difficult situations to deliver industry leading customer service at every stage in the customer experience by providing thorough, reliable, and timely solutions in line with La Colombe’s resources
Implement strategy to grow business of the assigned client list by introducing new products, improvements in quality, and marketing efforts
Support key clients and potential new client events in your local market. All event requests should be discussed with the Market Sales Manager and Regional Sales Director to determine our level of participation
Establish relationships with chefs, managers, and hospitality staff to develop your network
Use data resources to monitor and track potential churned accounts
Communicate in a kind and professional manner during every interaction with clients
Actively work to become the first point of contact for clients
Make sure all Grand Accounts have the proper La Colombe Coffee branding in their coffee stations
Assist with onboarding of new clients by providing comprehensive in person hands-on training, product presentations, and continuing education for groups of all sizes
Train baristas, service staff, and management on brewing techniques, extraction theory, hospitality professionalism, and equipment troubleshooting
Participate in coffee cuppings with your local team on a regular cadence to ensure quality standards are consistently maintained
Regular visits to our wholesale partners in accordance with the Account Touch Metric to assess coffee quality, equipment needs and make recommendations for improvement where necessary
Log all routine and emergency client communication and visits into the CRM system, providing information on updated contacts, follow ups required from visit, product quality and customer interactions
Email a recap of visits to leadership at Grand Accounts. The email should highlight the current state of the coffee program and recommend any action to improve the coffee program
Maintain inventory of emergency coffee and key equipment parts for routine maintenance at local market lab or office
Assist technicians and sales team with installations and minor technical service requests
Build relationships with each of your accounts so you can be the point person for any approved equipment upgrades or equipment swaps with existing customers. Equipment swaps should always be completed with La Colombe or Third-party technician
Conduct routine visits of clients to calibrate coffee, set recipes and perform preventative maintenance on coffee equipment
Troubleshooting larger equipment issues, liaising between La Colombe’s technical service team and client to ensure timely and effective servicing of coffee equipment
Small parts ordering, delivery and installation
Qualification
Required
Passionate about coffee and hospitality
Professional communication skills, both verbal and written
Enjoys interacting with clients and building relationships
Eagerness to grow as a coffee professional. Ability to give and take critical feedback to grow
Occasionally work non-traditional hours and weekends
Ability to lift, move, and/or carry coffee equipment up to 30 – 40lbs
Ability to stand, bend, reach, and twist
Ability to travel locally (50 miles) and regionally (50+ miles), (70%, 30%, respectively)
Client facing role approximately 90% of the time
Ability to travel for 2 consecutive nights once or twice per month
Valid driver's license
Preferred
2 years' experience in the hospitality, foodservice, or specialty coffee industry
Proven track record of success in your professional career
Strong interpersonal skills; ability to interact with all levels of internal and external contacts
Must be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority responsibilities while keeping management informed
Fine dining, specialty coffee, or 4-star hotel experience
Experience using sales tools (Salesforce, Hubspot, etc.)
Experience with Microsoft (Excel, Word, PowerPoint)
Problem-solving, technical acumen, and desire to learn
Benefits
Medical
Dental
Vision coverage
Disability insurance
Health savings account
Flexible spending accounts
Tuition reimbursement
401k match of 100% on up to 5% of eligible pay
Fertility and childcare assistance
12 weeks of parental leave at full pay after six months of continuous employment
Wellness resources
Employee assistance program
Fitness discounts
Wellness reimbursement
On-site gym access (certain locations)
Monthly wellness newsletter
120 hours of paid time off
11 holidays
Paid volunteer time off
Company
Chobani
Chobani is a food company that produces and markets Greek yogurt crafted from natural ingredients.
1001-5000 employees
H1B Sponsorship
Chobani has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (15)
2023 (9)
2022 (13)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$2.55BKey Investors
TPG
2025-10-16Private Equity· $650M
2024-10-15Debt Financing· $650M
2024-01-11Debt Financing· $500M
Leadership Team
Hamdi Ulukaya
Founder and CEO
David Arena
Senior Vice President - Supply Chain Transformation and Enterprise Data Analytics
Recent News
2026-01-09
2025-11-23
Company data provided by crunchbase