Encore Luxury Living · 14 hours ago
Community Relations Coordinator | Sunday-Thursday 9am-5pm
New York, NY 10023, USA
Full-time
Onsite
New Grad, Entry LevelEncore Luxury Living is seeking a Community Relations Coordinator to assist the Director of Community Relations in maintaining maximum occupancy and developing a waiting list for future residents. The role involves greeting visitors, managing marketing efforts, and maintaining accurate records while ensuring a positive community reputation.
Assisted LivingReal EstateRental Property
Responsibilities
Greet all visitors in a warm, friendly manner
Answer telephones in a professional manner with the objective to obtain the most information about the caller
Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents
Takes prospective Residents and/or families on a tour of the Facility
Understand the REPS system and maintain active prospects database
Liaison between the Bristal and community referral sources
Regular follow up with prospective residents, making a minimum of 20 outgoing calls per day. Calls that do not reach the intended party or that terminate with a voice mail, are not included in the 20 calls per day. All calls must reach a prospective resident or family member and result in dialogue
Regular follow-up with referral sources. Must allocate two one-half days of outreach per week. Outreach will include doctors, elder law attorneys, hospitals, rehabs, and the like
Completion of all required move-in paperwork and the collection of rent monies prior to resident move-in
Assist new residents to get acclimated into the community upon moving in
Manage all marketing inventory as directed
Assist the Director of Community Relations to Create and/or Host Marketing/Sales events
Frequent and ongoing networking with outside referral sources
Belong to and attend, SUN (Senior Umbrella Network) and one additional local Community Association each month with the purpose to attain 2 new leads that visit the community within 3 weeks of the meeting. If the 2 new leads do not visit the community within 3 weeks, you are required to submit to the VP of Marketing an explanation of what contact was made and how you intend to proceed with the leads
Assist the Director of Community Relations to oversee the accuracy of available apartment inventory
Assist the Director of Community Relations to maintain weekly traffic and census reports
Complete a weekly outreach report when required by the Executive Director
Such reports are to be distributed to the Executive Director, Director of Operations, and VP of Marketing in the requisite interval
Other duties as assigned by the Director of Community Relations and the Executive Director
Qualification
Required
Bachelor's Degree in Business or Marketing preferred
Must have the ability to “close” the deal
Professional image
Benefits
Commission on all move ins on a monthly basis
Salary increases based on annual performance
Annual team celebration events and appreciation and holiday bonuses
401K plan with company match
$50,000 company paid life insurance policy
PTO, paid holidays, with a PTO cash-out option annually
Optional lunch for all employees
Available health, dental and vision coverage
Tuition reimbursement opportunities
AFLAC benefits
Advancement opportunities – grow with our team!
Company
Encore Luxury Living
Encore Luxury Living provides independent living rental apartments for seniors.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase