First Acceptance Insurance · 10 hours ago
Auto Insurance Customer Service Representative
Lawrenceville, GA 30043, USA
Full-time
Onsite
Entry Level
1+ years expFirst Acceptance Insurance is seeking an Auto Insurance Customer Service Representative to handle customer inquiries and complaints. The role involves answering high call volumes, processing insurance endorsements, and providing product information while maintaining a professional image of the company.
Auto InsuranceInsuranceLife Insurance
Responsibilities
Answer high call volume and respond to requests promptly. Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources. Research billing issues with a working knowledge of primary billing ledgers
Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions. Process credit card and check payments
Provide product/service information and offer add-on products
Articulate information or direction to a customer’s level of understanding. De-escalate complaints or concerns
Follow-up on inquiries not immediately resolved. Show empathy while providing one-call resolution. Maintain expected performance levels and meet or exceed KPIs
Complete other duties as assigned Licensing Requirements Must be able to secure and maintain, at a minimum, a Property and Casualty Insurance License. You must also remain eligible for an insurance license in your state of employment for the duration of your job with First Acceptance Insurance
Qualification
Required
High school diploma or equivalent
Proficient reading, writing, and math skills
Minimum one year of Call Center experience or two years in Customer Service
Computer literate with the ability to learn customer service software applications
Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately
Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call
Exhibit excellent oral and written communication skills concisely
Demonstrate organizational and prioritizing discipline
Adapt and adhere to policies and procedures
Present attributes of a team player committed to growth and development
Basic level Microsoft Office and Outlook
Data Entry and proficient keyboard skills
Must be able to secure and maintain, at a minimum, a Property and Casualty Insurance License
You must also remain eligible for an insurance license in your state of employment for the duration of your job with First Acceptance Insurance
Preferred
Bilingual (English/Spanish) preferred
Candidate bilingual in both English and Spanish strongly preferred
Benefits
Courses to obtain licensure, certification, designations, or prepare for testing, as well as the test itself, will be paid for by the Company on your behalf.
Although the cost of the training materials, fees and/or testing for licensing and certifications are covered by First Acceptance, the amount will be considered as a loan to you.
This loan will be forgiven after a year of service has passed since the training event.
Company
First Acceptance Insurance
First Acceptance Insurance offers car insurance, roadside assistance, and renters insurance with online policy management.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Russell
President and Chief Executive Officer Acceptance Insurance
Recent News
2025-07-16
Virtual Investor Conferences
2025-04-21
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