Vermont Gas Systems (VGS) · 14 hours ago
Billing Specialist
South Burlington, VT, US
Full-time
Onsite
Entry, Mid Level
$24/hr - $34/hrVermont Gas Systems (VGS) is a leader in energy efficiency and innovation, offering safe, reliable, and affordable natural gas service. The Billing Specialist plays a crucial role in ensuring accurate and timely billing services for VGS’s growing customer base, supporting the entire billing cycle from meter reading to payment processing.
EnergyOil and Gas
Responsibilities
Responsible for efficient, accurate integration and reporting of meter reading, billing, e-billing, mailing and payment posting to customer accounts
Adjusts customer bills as well as reconciling those adjustments, as necessary
Estimates customer bills, when necessary and updates this process, including through process documentation, as needed
Provides support with maintaining and updating all associated billing rates, sales taxes and any other changes that impact customer billing and accounts under the supervision of the Billing Supervisor
Assist in the coordination of the cross-functional interruptible billing workflow process in deep coordination with System Control, accounting, and meter reading functions to ensure accurate, timely bills for our interruptible customers
Supports meter reading in investigation and analysis of accounts with meter reading issues, billing issues or complaint resolution using independent judgement and initiative
Acts as SME for CIS, billing systems, and integrations; partners with IT on improvements. Supports and maintains the integrity and accuracy of the data within the CIS reporting systems, such as AR aging reports, to ensure customer accounts are accurate and integrating appropriately into the general ledger system
Completes all necessary monthly reporting (i.e. budget billing, renewable natural gas reporting, etc.) and provides to internal stakeholders. Adjusts monthly reporting as necessary with the Billing Supervisor
Coordinates group billing activities. Demonstrates knowledge on the complexities and executes Group Billing where applicable across our customer base. Works directly with customers where opportunities exist and resolving issues to insure timely and accurate billing. Obtain guidance form the Billing Supervisor as necessary
Coordinates the bill printing process with third-party vendor
Evaluates and reconciles reports on customer deposits reviewing timely refunds, and application of funds per regulatory guidelines
Completes all necessary steps related to daily cash processing, including troubleshooting customer account issues
Collaborates on the completion of the biannual Commercial Rate Review ensuring that the Company’s commercial customers are classified correctly within rate classes
Cross trains team members, as identified, to ensure the revenue and billing cycles are uninterrupted due to absences and to promote a supportive team environment
Handles other billing aspects for the organization as needed, such as service billing as well as support any customer correspondence related to their bill (i.e. rental retirements, service plan updates, etc.) to streamline all billing within the billing team
Explicitly aligned with Finance, supporting revenue integrity, GL integration, and month-end close
Supports Customer Care with customer billing inquiries or escalated customer billing complaints
Focused on evolving with technology, regulatory needs, and business diversification
Other duties and responsibilities as required or requested
Qualification
Required
Proven experience and knowledge within billing and a clear understanding of the associated impacts with revenue collection, payment channels, customer accounts and customer deposits
Clear and effective communicator, a responsive listener, and an efficient collaborator in a way that builds excellent relationships both internally and externally. Ability to represent company when communicating with customers and vendors
High degree of attention to detail, trustworthiness and comfortable dealing with numbers, complex spreadsheets, financial information and customers
Ability to translate and effectively communicate accurate, complete billing data and analysis to management
Ability to flourish in a fast-paced, highly collaborative environment that requires flexibility, constant prioritization and organization
Ability to clearly communicate expectations and hold self-accountable for those expectations
Excellent technology skills – spreadsheets, aptitude to quickly learn customer information system and to leverage technology solutions for communication, efficiency and data integrity
These skills are normally acquired with a technical degree and/or relevant experience
Company
Vermont Gas Systems (VGS)
Vermont Gas Systems (VGS) is northwest Vermont's integrated energy services company.
Founded in 1965
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Morgan Hood
Utility Networked Geothermal Collaborative, Co-Founder
Recent News
vermontbiz.com
2025-09-30
2025-08-23
vermontbiz.com
2025-08-08
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