Totango · 1 day ago
Activation Partner
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $90K/yr
2+ years expTotango is a company focused on redefining post-sales and customer success. The Activation Partner plays a critical role in guiding customers from contract signature to their first measurable moment of impact, orchestrating the activation journey while collaborating with various teams to ensure value realization early in the customer lifecycle.
AnalyticsCustomer ServiceEnterprise SoftwareInformation TechnologyInternet of ThingsSaaSSoftware
Responsibilities
Own the end-to-end activation journey for new and expanding customers, from contract to first value
Serve as the customer’s primary post-sale guide through onboarding, sequencing, and early value realization
Design activation plans that deliberately follow the minimum viable path to first value, avoiding unnecessary complexity or over-configuration
Maintain full ownership of activation execution with a clear focus on achieving a first measurable moment of impact within the first 60 days
Partner with assigned Value Partners to co-create the customer Value Plan
Translate value agreements, objectives, and SMART goals into a focused, tactical activation plan
Establish clear activation milestones, success criteria, and sequencing tied directly to customer outcomes
Lead training and enablement sessions that teach customers how to use Totango independently
Prepare customers for launch with workflow readiness, adoption guidance, and change-management best practices
Support customer-led end-user training and launches with templates, decks, and structured guidance
Coordinate with Customer Care Partners, Customer Success Engineers (CSEs), Solutions Engineers, and Product as needed — with clear ownership boundaries
Participate in late-stage sales conversations (in partnership with Sales and Value Partners) to set expectations for activation, timelines, and early success
Contribute to internal handoffs and kickoff preparation by reviewing deal context, objectives, and commitments
Qualification
Required
2+ years of experience in a customer-facing role such as Customer Success, Onboarding, Implementation, Activation, Consulting, or a similar post-sales function
Experience working with CRMs and/or Customer Success Platforms (CSPs) (e.g., Salesforce, HubSpot, Gainsight, Totango, or similar)
Strong program and project management skills, with the ability to keep multiple workstreams moving forward
Comfort leading customer-facing conversations, including with senior stakeholders
A deep appreciation for value frameworks and outcome-based delivery
The ability to translate strategy into clear, executable plans
A bias toward action, momentum, and accountability
Preferred
Hands-on experience with Totango is a significant advantage
Benefits
Unlimited PTO, with a culture that genuinely supports taking time off and recharging
Flexible scheduling, built around trust and outcomes — not hours logged
Company-provided medical, dental, and disability benefits
A fully remote position
The opportunity to be part of something genuinely innovative, helping redefine what post-sales and customer success can look like
A chance to pioneer a new frontier — shaping activation as a strategic, outcome-driven function rather than a traditional implementation or support role
Real ownership and influence in how this model evolves — your ideas will matter here
A supportive, collaborative culture where teammates want each other to win and leadership is invested in your growth
Company
Totango
Software and services to help CS and sales teams grow customer revenue
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$146.6MKey Investors
Great Hill PartnersGrayhawk CapitalBenhamou Global Ventures
2021-09-29Series D· $100M
2018-02-27Series C· $9M
2016-09-14Series B· $8.3M
Leadership Team
Vinod Hariharan
Chief Financial Officer
Karen Budell
Chief Marketing Officer
Recent News
2025-10-10
2025-09-12
2024-11-06
Company data provided by crunchbase