M.C. Dean, Inc. · 2 hours ago
Tech Specialist 3 - Moncks Corner, SC
Moncks Corner, SC
Full-time
Hybrid
Mid, Senior Level
3+ years expM.C. Dean, Inc. is a leader in Building Intelligence, focusing on cyber-physical solutions for critical facilities. The Tech Specialist 3 role involves analyzing system performance, providing system support, and troubleshooting various systems while collaborating with customers and engineering teams.
Information Technology
Responsibilities
Analyze system performance and recommend improvements
Provide support to the system administration team
Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Provide on site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blue prints, schematics and statements of work (SOW)
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems)
Perform all duties with minimal direct supervision
Qualification
Required
High School Diploma with 11+ years of experience with installation, troubleshooting and/or testing of electronic security systems
Associates with 8+ years of experience
Bachelor's Degree with 5+ years experience
Master's Degree with 3+ years experience
System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Reliable attendance at customer site during work hours required by customer
Ability to work a flexible schedule that includes occasional nights and weekends
Ability to travel CONUS and OCONUS
This is a hybrid position with up to 10% of travel
Preferred
Vendor certifications for electronic systems
Benefits
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Company
M.C. Dean, Inc.
M.C. Dean, Inc. offers comprehensive technological systems in Washington.
5001-10000 employees
H1B Sponsorship
M.C. Dean, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (21)
2023 (23)
2022 (14)
2021 (18)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Bill Dean
Chief Executive Officer
Chris Frazier
Marcomm Business Partner
Recent News
EIN Presswire
2025-11-14
2025-10-04
Company data provided by crunchbase