AltaPointe Health Systems · 13 hours ago
Front Desk Support Specialist
Daphne, AL
Full-time
Onsite
Entry Level
1+ years expAltaPointe Health Systems is a private psychiatric hospital focused on stabilizing psychiatric symptoms for adults and adolescents. The Front Desk Support Specialist greets visitors, handles incoming calls, and provides administrative support to ensure the front desk operates efficiently and maintains a welcoming environment.
Health CareHospitalMedical
Responsibilities
Greets all visitors entering the lobby
Verbally greets and recognizes all visitors coming through the main lobby with appropriate greeting
Obtains sufficient information from visitors in regards to the nature of the visit and makes the appropriate connection to AltaPointe staff
Advises employees that visitors are in the front area waiting to be seen
Announces all visitors before referring them to go to employees’ offices or workspaces
Ensures visitors sign in
Maintains sign in record ensuring HIPAA compliance and tracking of facility items that have been loaned to the visitor, e.g. keys and badge
Tracks wait time for screenings and admissions
Kindly advises visitors of policies as needed, e.g. smoking
Ensures lobby and front desk is maintained in a neat and organized manner
Ensures that intake rooms are neat, orderly and contact janitorial or maintenance in a timely manner for request
Serves as point of contact for request of records by guardian ad litem
Handles incoming and outgoing calls for facility
Answers all incoming calls with appropriate greeting and within a satisfactory number of rings
Obtains sufficient information from callers in regards to the nature of the call and makes the appropriate connection to AltaPointe staff
Keeps accurate records of phone repairs needed within facility
Assists facility staff in making long-distance calls
Administrative support duties
Assist with maintaining NHPPD
Issues key fobs to new employees and vendors
Activates and deactivates key fobs as requested
Assist with any problems or discrepancies
Collect fees for replacement key fobs
Keeps abreast of staff whereabouts, facility related activities (like meetings and trainings occurring on site), and calendars to properly connect visitors/callers
Keeps abreast of census
Records messages on behalf of employees and communicates messages to employees as needed
Notifies security and staff of emergency situations in a timely manner
Maintains and distributes office supplies appropriately
Displays a courteous manner to all visitors/callers
Uses discretion in discussions with visitors/callers
Provides information to visitors/callers in relation to the facility
Ensures the front desk is covered at all times during shift
Operates the paging system and uses discretion when paging
Adheres to 5-Star Customer Service guidelines
Works with clinical staff to maintain and organize visitation calendars
Maintains the employee meal sign-up, collects money from staff for employee meals, and communicates number of meals to kitchen daily
Sends HR documentation on meal tickets for payroll by due date
Enters maintenance requests for building as requested using software system
Enters IT-Pointes as it pertains to the front desk phone, computer and IT related equipment
Distributes internal and external mail to appropriate staff or department
Assists facility staff with interoffice mail
Signs for packages
Maintains and organizes a lost-and-found system
Other duties and projects as assigned
Qualification
Required
High school diploma or equivalent
One year experience working in a hospital or office setting handling front desk/reception type duties
Proficient in the use of Microsoft Office products (Outlook, Word, Excel)
Ability to concentrate and maintain accuracy in spite of frequent interruptions
Demonstrates knowledge and understanding of the below areas within six (3) months of employment: Works independently with minimal supervision, Uses judgment in carrying out all phases of work, Uses avatar system, Uses ShoreTel phone system, Knows AltaPointe's continuum of care, Knows about community services, Knows guardian ad litem (GAL) process
Company
AltaPointe Health Systems
AltaPointe Health is Alabama’s most comprehensive behavioral and primary healthcare system, delivering over one million services annually to more than 45,000 patients.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jarrett Crum
Chief Hospital Officer
Luke Engeriser
Deputy Chief Medical Officer
Recent News
2026-01-24
2025-08-05
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